Amazon
Sr. Technical Account Manager - Enterprise, Amazon Leo
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Sr. Technical Account Manager - Enterprise, Amazon Leo
Senior Technical Account Manager – Amazon Leo (Post-Deployment)
As a trusted technical leader within Global Enterprise Services (GES), you will partner with high-complexity enterprise customers across EMEA markets to optimise their Amazon Leo satellite broadband solutions. Your role ensures long-term customer success post-deployment by combining deep technical expertise with strategic customer relationship management.
About the Role
Amazon Leo is transforming global connectivity through advanced satellite technology, and Global Enterprise Services (GES) drives customer value at scale. As a Senior Technical Account Manager (TAM), you will:
- Serve as a post-deployment technical partner for enterprise customers, ensuring operational resilience and network optimisation.
- Act as a strategic advisor, aligning technical interventions with business objectives across verticals like telecoms, broadcast media, energy, and enterprise connectivity.
- Develop deep relationships with executives to anticipate challenges, drive growth, and advocate for customer needs in product roadmap conversations.
This is not a sales role. Success is built on proactive technical expertise, measurable outcomes, and influence—tree-hugging support teams internally while keeping customers ahead of maturity curves.
You may require travel across the EMEA region. Positions may need export clearance, requiring eligibility for U.S. export regulations (e.g., EAR, ITAR).
Key Responsibilities
Customer Success & Strategic Partnership
- Ease into post-deployment for enterprise customers, resolving technical challenges rapidly and proactively.
- Conduct quarterly business reviews (QBRs) with client executives, offering performance data, roadmap alignment, and optimisation opportunities.
- Be the voice of the customer in Product and Engineering, ensuring team alignment with enterprise needs.
- Qualify expansion opportunities (e.g., extra sites, bandwidth, deeper integrations) and collaborate with account managers to realise revenue growth.
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Technical Leadership
- Maintain a first-floor view of customer environments, predicting failures and resolving issues before customer impact.
- Author data-driven insights identifying trends impacting network health or opportunity gaps.
- Lead playbook development (e.g., troubleshooting runbooks) tailored for European markets/market segments.
Team Collaboration & Mentorship
- Escalate technical challenges effectively, resolving issues in lock-step with support engineering teams.
- Mentor junior TAMs by sharing expertise, best practices in engagement, and relationship building.
About the Team
JOIN Global Enterprise Services (GES), a globally connected team of customer-facing technical specialists serving:
- Fortune 500 clients
- Telecoms operators
- Satellite & data-center operators
- Media and energy organisations
You will help them derive the most value from Amazon Leo while ensuring enterprise-grade reliability.
Basic Qualifications
Technical & Professional
- Bachelor’s in STEM, or equivalent industry experience.
- Experience as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or Service Delivery Manager.
- Leadership experience in customer-facing roles.
- Ability to manage executive-level relationships and influence key stakeholders.
Communication & Collaboration
- Fluent English (ready to educate, persuade, and present to technologists at all levels).
- Experience prioritising projects and delivering in fast-evolving environments.
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Preferred Qualifications
Technical Depth
- 24x7 operational support experience (e.g., networking engineers, site reliability, support persistence); familiarity with satellite, backhaul telecoms, RF optimisation.
- AWS experience (networking, DevOps, security).
- Multi-year roles from enterprise tools discipline: infrastructure-as-code automation, network architecture, and hybrid cloud design.
Market Awareness
- EMEA telecoms, media, or energy customer experiences—ideally as technical consultant or technical leader.
- Proficiency in one or more of: French, German, Italian, Spanish, Portuguese, Russian.
Soft Skills
- Reputation for driving clear recommendations through pursue-and-persuade, influencing outside direct authority.
Why It Matters
Like all roles at Amazon, seniority is earned—not randomized. We reward execution and persistence. Your ability to experiment and define better paths to innovative results is your competitive edge. This isn’t about intensity—it’s about insight.
Amazon’s Commitment to Inclusion
At Amazon, inclusion is our core DNA. Equal opportunity is necessary for our success as individuals and as a company.
Educated or indomitable courage: For candidates with disabilities—we’re here for you. Request accommodations early in the hiring process (see below).
This position’s national origin or citizenship may require U.S. export regulatory compliance. We cannot accept candidates ineligible for ITAR/EAR.
For accommodations (reasonable workplace adjustments or interview support), visit Amazon’s accommodations page.
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