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Job Title: Telecoms Design Program Manager / Telecoms Design SME
Amazon's Ops Tech Design Execution Team are looking for an experienced Telecoms Design Program Manager / Telecoms Design SME. You will be responsible for project management of IT infrastructure design and delivery programs for both new and existing Amazon logistics operations buildings of varying sizes. You will bring deep telecoms infrastructure expertise to every project — acting as a technical authority on structured cabling, wireless, and physical network design — while coordinating design requirements across internal teams and external vendors.
You will influence global best practices by driving collaboration with multi-disciplinary stakeholders to identify opportunities in both design and deployment processes. You will influence, advise on, and develop innovative design practices, processes and products for standard and custom infrastructure programs. You will contribute to the team's QA/QC frameworks, support the adoption of AI-driven tooling and automation, and help establish the dashboards and metrics that give leadership visibility of design quality and throughput.
Key Job Responsibilities
- Project managing telecoms design projects, coordinating design requirements with internal design team and managing key stakeholders including customers
- Provide telecoms design expertise and technical input across programs — reviewing designs and resolving technical queries
- Participate in design coordination meetings with other trades for clash detection and resolution
- Lead or contribute to design reviews, supporting quality gates and acceptance criteria across building types, regions, and vendor teams
- Utilise AutoDesk Revit to support elements of the design workflow
- Support the team's QA/QC processes, including AI-driven quality checks and standardised review checklists
- Contribute to the team's documentation library: SOPs, QC checklists, playbooks etc
- Drive automation and tooling adoption
- Support and mentor designers and BIM technicians with telecoms design expertise
- Work on concurrent projects in multiple geographical locations
- Act as a technical interface to stakeholders
- Assist the project team with information exchange processes between internal and external customers
- Provide coordination support for information requests during launch phases
- Recording and reporting of key metrics to management
- Minimum 25% travelling expected
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Key Skills
- Deep technical knowledge of telecoms infrastructure design (structured cabling, fibre, copper, wireless)
- Ability to think strategically and execute methodically
- Demonstrated ability to influence management
- Ability to work in a fast-paced environment where continuous innovation is desired
- Demonstrated deep-dive data, analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
- Ability to clearly communicate data insights to others
A Day in the Life
The successful candidate will work on ODX initiatives and goals to optimise the telecoms designs for our fulfilment centre network. You will work with internal Amazon and external vendor design key stakeholders globally to innovate and set standards. You will lead workshops to drive unity to our goals and deliver results. You will be a technical leader and a key point of contact for telecoms design technical escalations from within DPM but also the wider business.
No two days look the same: you might be resolving a technical design query from a vendor in APAC in the morning, reviewing AI-flagged QC exceptions over lunch, and presenting a design standard update to a cross-functional forum in the afternoon. You will collaborate daily with BIM technicians, external design partners, TIPMs, and engineering teams across the globe.
About the Team
OTS Design Execution (ODX) is an internal telecoms design team within Operations Technology Solutions (OTS), and is a mix of program managers, BIM technicians, wireless design engineers, and technical specialists. Our mission is to provide physical telecoms and wireless design expertise across all programs — new builds, retrofits, expansions, and initiatives — increasing the quality of physical deployments against OTS engineering standards and reducing post-deployment defects.
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We work closely with internal Amazon teams and external design vendors globally to optimise designs, set standards, and drive innovation. The team is focused on telecoms design optimisation, design quality assurance, and vendor management. We are actively investing in AI-driven automation and tooling to streamline our workflows, reduce manual effort, and allow our engineers to focus on solving complex design problems rather than repetitive tasks.
Basic Qualifications
- Experience in program or project management
- 10+ years in telecoms design including cabling infrastructure design and deployment program management. OR
- BICSI RCDD or equivalent qualification
Preferred Qualifications
- IT industry qualifications, such as BICSI Registered Communications Distribution Designer (RCDD) and CNet Certified Network Infrastructure Design Professional (CNIDP)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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