Capgemini
Sr.Salesforce Business Analyst - Knutsford, UK
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Job Title: Sr. Salesforce Business Analyst
Location: Knutsford, UK
About the Job you are considering:
We are seeking experienced Salesforce Business Analyst with strong expertise in the banking domain who will oversee the planning, execution, and successful delivery of projects.
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
For Senior Business Analyst where you will play a pivotal role in shaping complex Salesforce-led change programmes while acting as a consultative force multiplier for delivery teams.
In addition to owning business analysis outcomes across multi-team, multi-vendor environments, this role is expected to actively uplift delivery effectiveness by leveraging agentic AI automation and modern delivery tools, improving speed, quality, and decision-making across the change lifecycle.
You will operate as a trusted advisor to senior stakeholders, partnering with Product Owners, Architects, Engineers, and Change Leads to drive outcomes that are strategically aligned, operationally sound, and execution-ready.
Your Skills:
- 10+ years of hands-on Salesforce experience, with deep expertise across CRM platforms and complex enterprise implementations.
- Strong banking and financial services domain experience, with an understanding of the regulatory and control environment.
- Proven expertise in Salesforce Financial Services Cloud (FSC), Data Cloud, and a strong understanding of Agentforce capabilities.
- Demonstrable experience leading major workstreams within large-scale Salesforce transformation programmes — not simply participating as a BA.
- Able to take end-to-end ownership of complex business areas, from discovery and requirements through to technology delivery and business outcomes.
- Strong ability to translate complex business needs and colleague journeys into clear technology requirements, features, and actionable user stories.
- Confident challenging senior stakeholders, driving decisions, resolving ambiguity, and removing blockers that impact engineering delivery.
- Experienced working across Product, Business, Architecture, Engineering, Data, Integration, and Testing teams within Agile delivery models.
- Able to identify cross-programme dependencies, risks, and gaps early and proactively drive them through to resolution.
- A senior, delivery-focused leader who can operate independently, provide direction to other BAs, and materially improve the pace and quality of programme delivery.
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We are a Disability Confident Employer:
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role. Please opt in during the application process.
Make It Real (what does it mean for you):
- You’d be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
- You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and much more.
- You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini:
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs, and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
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About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.
Job Description
Job Description - Grade Specific
- Is fully competent in its own area and has a deep understanding of related programming concepts, software design, and software development principles.
- Works autonomously with minimal supervision.
- Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development.
- Acts proactively to understand internal or external client needs and offers advice even when not asked.
- Able to assess and adapt to project issues, formulate innovative solutions, work under pressure, and drive the team to succeed against its technical and commercial goals.
- Aware of profitability needs and may manage costs for specific projects or work areas.
- Explains difficult concepts to a variety of audiences to ensure meaning is understood.
- Motivates other team members and creates informal networks with key contacts outside own area.
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