Barnett Waddingham
SSAS Client Services Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
SSAS Client Services Team Leader
The SSAS Client Services Team Leader is responsible for managing a client-facing pensions team, ensuring the effective delivery of high-quality, compliant services to SSAS and related scheme clients. The role combines team leadership, operational oversight, and client service excellence, with accountability for performance, productivity, and regulatory adherence. This is a 12-month fixed-term contract, with potential for extension. The role can be based in our Leeds or Liverpool office, working on a hybrid basis.
A Snapshot Of Your Day
-
Manage a team of up to 12 people, including handling:
- Personal team requirements (e.g., approving holidays, flexible working requests, return-to-work discussions)
- Managing sickness absence and long-term health issues
- Overseeing performance management
-
Ensure team effectiveness through:
- Identifying skills gaps and scheduling coaching and training, aligned with documented procedures
- Conducting regular work planning meetings and monthly team review meetings to support adaptability to process and policy changes
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Hold day-to-day responsibility for:
- Team workload and service standards
- Escalating issues to the SSAS Management Committee
- Providing management information and input into the recruitment process
-
Conduct monthly one-to-ones, mid-year reviews, and annual appraisals:
- Agree annual personal development plans
- Deliver constructive feedback to foster growth
Requirements & Desirable Qualifications
Essential
- Experience as a Team Leader in a pensions and/or finance services company
- Proven track record of leading a dedicated team
- GCSE Maths/English at Grade C/5 or National 5 Maths/English at Grade C (or equivalent)
Desirable
- Knowledge of SSASs, SIPPs, and FURBS (not essential but useful)
- Strong working knowledge of Microsoft Excel and Microsoft Word (basic IT skills required)
- Strong IT competence (essential for day-to-day operations)
What’s In It For You?
Compile a full list of benefits available at Barnett Waddingham Careers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Core Benefits
- Competitive discretionary annual bonus
- Generous pension scheme
- Core benefits:
- Private medical cover
- Life assurance
- Group income protection
- Up to 30 days’ holiday per year, with holiday trading policy
Voluntary & Additional Benefits
- Electric car leasing scheme
- Tech scheme
- Cycle-to-work scheme
- Dental cover
- Healthcare cash plan
- Health assessments
- Critical illness cover
- Sports Allowance (up to 50% subsidy on £50pm gym/sports membership)
- Travel insurance
- Paid volunteering
- Retailer discounts and vendor schemes
Flexible Working & Accessibility Notice
- Flexible working arrangements discussed in confidence
- Disability Confident Employer – if reasonable adjustments or accessibility support is required, contact our Diversity & Inclusion team
<!---Links excluded for Markdown compliance--->
Explore further opportunities and connect with Barnett Waddingham [Bw Careers] || [Barnett Waddingham LinkedIn]
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location