JAMES WILSON LIMITED
SSC Supervisor
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SSC Supervisor
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4899
Job Title & Type
🔒 [SSC Supervisor]
- Contract Type: Permanent
- Hours: Full-time (42 hours per week), 4 on / 4 off
- Shift Pattern: 07:00–19:00 & 19:00–07:00
- Location: Kings Cross, London (Pancras Square, N1C 4AG)
- Salary: £23.37 per hour
- Closing Date: 19 July 2026 (note: may close earlier with high applications)
About the Role
As an SSC Supervisor, you’ll lead a team in a Security Service Centre (SSC), ensuring smooth operations, efficient incident management, and strict adherence to security protocols. This role requires leadership skills, critical thinking, and meticulous attention to detail to support 24/7 security operations, CCTV monitoring, and discreet incident response.
Key Responsibilities
🚨 SSC Operations & Incident Management
- Oversee and coordinate daily SSC operations, ensuring compliance and alignment with team objectives.
- Monitor real-time CCTV feeds to detect and respond to security breaches or suspicious activity.
- Act as the primary incident responder, evaluating threats, documenting reports, and escalating issues to management per company and client policies.
- Provide timely, accurate updates to management and the wider security team on incidents, risks, and overall service status.
🤝 Team Leadership & Development
- Supervise, train, and mentor staff in line with Wilson James standards for customer service and operational safety.
- Identify team strengths/weaknesses and communicate performance metrics to management for improvement.
- Deliver regulatory compliance training (e.g., SIA front-line license procedures, health & safety) to ensure all staff are up-to-date.
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⚙️ Compliance & Processes
- Ensure 100% adherence to:
- Wilson James’ operational policies
- Site-specific client protocols
- Regulatory training & health & safety legislation
- Conduct duties in accordance with approved procedures and provide feedback to improve systems.
Why Join Wilson James?
Wilson James offers a competitive benefits package supporting career progression, work-life balance, and wellbeing:
- 🏢 5.6 weeks annual leave (pro-rata for part-time)
- 💼 Lifestyle Benefits:
- Mortgage & financial advice
- Employee discount vouchers (retail food, gadgets, etc.)
- Active referral scheme
- 🎓 Learning & Development:
- Access to eLearning courses, in-house training & apprenticeships.
- Support to develop SIA, CCTV & supervisory skills.
- ✅ Health & Wellbeing:
- Life assurance & critical illness cover
- Mental health support via counsellors/specialists
- Online GP services (24/7 access for you and dependents)
- 💰 Financial Perks:
- Trainer/travel discounts (cycles, public transport, retailers)
- Cycle-to-Work Scheme
Requirements & Qualifications
✔ Essential:
- Hands-on experience in a control room/monitoring environment (e.g., CCTV security, alarm centers).
- Supervisory track record in a high-risk or regulated industry.
- Proven ability to leverage team performance, coach, and resolve conflicts.
- Proficiency in security incident management and crisis response.
- SIA Front-Line Security Licence (mandatory).
- CCTV Licensing (Ancillary Personnel) qualification.
- Flexibility for night/day shifts (07:00–19:00 & 19:00–07:00).
About Wilson James
For over 30 years, Wilson James has been a leading managed security service provider, trusted by 1,000+ clients across aviation, construction, logistics, and tech. With 5,000 employees nationwide, we’re proud to deliver:
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🔒 Excellence in security ⚙️ Reliability & compliance 🤝 Tailored customer service
Join a dynamic workforce where diverse projects and internal career growth make every day rewarding.
Internal Applicants
*Wilson James champions progression from within – apply for exciting internal opportunities to advance your career under Wilson James’ standard terms (assuming you’re currently TUPE-employed).
Notes
- Qualifications: A criminal conviction won’t preclude consideration (assessed case-by-case).
- Diversity & Inclusion: We welcome applications from underrepresented groups and value difference.
- Equality: View our EPS commitments.
Meet the Recruiter
📞 Gary Young – Your dedicated contact.
Benefits Recap
| Category | Details |
|---|---|
| Health | Free GP access, life assurance, mental health support |
| Work-Life Balance | 5.6 weeks’ annual leave, cycle-to-work scheme |
| Learning | Free eLearning, certifications, in-house training |
| Financial | Discounts on retail/gadget partnerships, mortgage advice |
| Flexibility | 4 on/4 off shifts (day/night) |
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