Somerset NHS Foundation Trust
SSL Bank Telephonist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
If you're looking for a rewarding role where no two days are the same, we'd love to hear from you. Apply now and become an essential part of our hospital switchboard team.
Role Overview
The role of a bank telephonist is to answer the hospital switchboard, respond to emergency calls, provide cover to the main reception and car park intercom out of hours. Be aware of fire, major incident, and lockdown procedures ensuring that all services are delivered in an efficient, courteous, and polite manner to both internal and external customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Shift Patterns
- Morning 1: 07:00 - 15:00
- Morning 2: 07:30 - 15:30
- Afternoon 1: 15:00 - 22:00
- Afternoon 2: 15:30 - 22:30
- Night shift: 22:30 - 07:30
As a bank telephonist you would need to be available to cover all shift patterns. The department runs 24 hours a day 7 days a week, 365 days of the year.
Responsibilities
- Be fully conversant with the Switchboard's emergency procedures, including those for a Major Incident and fire security, cardiac arrests etc developed through training.
- Answer the emergency phone within 5 seconds and respond via the imessage system.
- Answer all general calls within 30 seconds.
- Respond to fire alarms and alert the relevant teams.
- Respond to other departmental monitoring alarms by notifying the correct departments.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Equipment
Competently operate the PC based Bridge consoles and operator workstation equipment to provide a standard and consistent level of service in an efficient and cost-effective manner.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills