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Staff Product Manager at Levellr
We’re hiring a fully remote Staff Product Manager to shape one of the world’s first community intelligence platforms. Levellr helps gaming studios, global brands, and music labels (including Epic Games, Krafton, Scopely, Google, and Universal Music Group) launch, grow, manage, and monetise their communities across Discord, Reddit, and beyond.
##About Our Work
Imagine a fusion of Hootsuite, Sprinklr, and Sprout, but for today’s shift into community platforms. We process rich, actionable community and customer data—enriched with AI agents, LLMs, ML, and statistical analysis—to transform raw insights into proactive intelligence your customers didn’t know they needed. Building our vision means inventing novel solutions and redefining how customers build their products.
This senior individual-contributor role isn’t about ticketing or backlog grooming—it’s about translating ambition into concrete projects, making the toughest product calls, and delivering impact where it matters.
##What You’d Do
###Turning Ambition into Reality
- Translate an ambiguous vision into ship-ready designs, defining system architecture, interactions between components, and discrete, actionable projects for engineers/designers to execute.
- Bridge the gap between "where we’re going" and "what we’ll ship next"—mockups, prototypes, and evidence-backed decisions matter more than process.
###Building Products That Matter, Not Just What Customers Ask For
- Call the shots on our AI-driven features: define what agents should do, articulate 'good' outcomes, and identify real value amid How-do-we-shit options.
- Stay closely aligned with customers—speak with them, partner with sales & customer success, and identify gaps in existing tools.
###Setting Priorities with Data & Insight
- Craft and maintain a clear roadmap for your area, leveraging product data and community intelligence to prioritise where legacy tools fall short.
- Decide what’s worth building—and where competitors are vulnerable.
###Ownership from Concept to Launch
- Define success with metrics that reveal long-term impact, not short-term shipped widgets. Use these metrics to iterate after launch, not check "done" status.
- Work hands-on with engineers/designers, closing the loop between idea and execution. Speed up the team without sacrificing quality—your name on the result.
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###Ensuring Impact Sticks
- Drive adoption through marketing—get solutions into customers’ hands and explain why they matter.
- Turn shippable features into growing momentum by designing for real-world usage.
##Who You Are
###Proven Product Leadership
- Owned a product area end-to-end: shaped direction, made high-stakes calls, and shipped—no micromanagement. Evidence matters; demonstrate ambitious sponsorship, ambiguity conversion, and success (e.g., reshaping products + shipping uncertain but strategic bets).
###Ambiguity-to-Product Alchemy
- Excel at turning vapour into crystal: given a loosely defined goal, your instinct is to pin down structure, sequence, and intent so teams can build. Speed without sloppiness.
###Technical Fluency
- Deep understanding of software architecture—able to influence how things should be built. Not requiring heady dev experience, but confidently reason about trade-offs.
- Want proof? Recognise when an analytics pipeline will bottleneck and suggest alternatives.
###LLM-Native Experience
- Shipped LLM-driven products that go beyond migrating QAs to chatbots. Position LLMs as proactive agents, not reactive assist tools.
- Propose modern user expectations (e.g., anticipation vs. query-and-response).
###Data-Informed Judgment
- Reason analytically with product/metric data to justify decisions—or challenge the data’s limits.
- Social listening/insights background is a plus. Bonus for virtual SaaS/parametric teams.
###Judgment Before Process
- Instinct for when to move fast vs. slow. knows compromise is a trade, not a default.
- Leads through clarity, not hierarchy—no one reports to you directly, but your team sights along your assumptions.
###Communication That Drives Action
- Clear writing, whether drafting specs or gossiping over goals. Words reduce ambiguity.
- Comfort leading conversations (internal & external): present ideas compellingly and swallow critique.
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###Fully Remote-Energy Fit
- Self-driven, thrive without micromanagement, and center your European-friend timezone locale. Never feel accountability shortfalls in a flat structure.
Bonus async if any of this matches:
- Founder or team leader with sky-high owner energy.
- SaaS/data squad experience (e.g., build on messy d·ta and led customer obsession).
- Vital signal you’re building, not just selling.
##Who We Are
###Our Origins Founded by Tom (CEO) and Ben (CTO) (formerly YouTube, Eleven Sports), Levellr was built to scale from 0 to 30+.
- Backers: Investors and brand builders like Mark Pincus (Zynga), Dylan Collins (Coinbase), Mitch Lasky (Opendoor), Bing Gordon (jive), Frank Gibeau (Coinbase).
- Growth: 6x organic last three years, targeting global community adoption.
###Our Culture Sustainability over hype: we build real value—for customers and ourselves.
####Our Values:
- Ownership over process. Boldness trumps compliance.
- Ship it. Code builds value; off-code conversations should target slowest leaks.
- Challenge relentlessly. Debate, disagree, commit irrevocably, then execute.
- Love uncertainty. We stake outside-the-resume bets, learn, and adapt fearlessly.
- Care deeply. About team, customers, and the communities we lift.
##Interview Process ###Four Stages, Rolling Start:
- Talent Sync – Video Q&A with our Talent Partner
- Product Crossover: Video conversation with Marcus (Head of Product) – Strategy, values, and alignment pictures.
- Live App and Feedback Triage – Collaborative exercise with a PM + Designer to convert vision into ship plans (we love questioning).
- C-Suite Fit – Direct conversation with Ben (Co-Founder/CTO) + Grace (VP Strategy/Ops) – Tech nuance and back-of-house sync.
##Benefits Remote-first benefits tailor to your location, per how we operate.
- 5-week leave allowance
- Post-onboarding home-office budget (tee + tech? Speech.)
- Full flexibility in working hours
- Stock options tied to company success
- New hardware—forget cables
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