Staff/Principal Product Designer

Must Have Experience

We’re looking for a world-class IC designer who:

Has shipped complex, high-quality software products. Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences. Balances speed and detail—knows when to move fast and when to obsess over the last 1%. Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail. Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...). Has taste. You know what great design looks and feels like, and you push to get there. Can tell a compelling story—articulating your decisions with clarity and conviction. Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

You prefer strategy, research or system design over execution—this is a craft-heavy role. You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. You don’t obsess over details—we’re looking for someone who sweats the pixels. You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

Owning end-to-end design for high-impact product areas from concept to execution. Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. Sketching, prototyping, and testing ideas at different fidelities to validate decisions. Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. Maintaining high standards of craft while balancing speed and execution. Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. You’ve shipped product with major business impact. The areas you own are visibly better because of you. You operate autonomously. You don’t need direction—you see what needs to be done and do it. Engineers love working with you. Your designs are considered, clear, and easy to implement. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire

process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit

for you.

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.