Colas Ltd
Stakeholder and Communications Officer
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Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential.
Purpose of the Role
We have a great opportunity for a Stakeholder and Communications Officer to join the team based at the Guilden Sutton depot, CH3 7EX. This role will support the delivery of customer engagement, communications and stakeholder activity across the Cheshire West and Chester highways maintenance contract. The role ensures that residents, road users, elected members and stakeholders are kept informed and supported before, during and after highway works, helping to maintain high customer satisfaction and protect the reputation of both Cheshire West and Chester Council and Colas.
Main Responsibilities
The Stakeholder and Communications Officer role will involve:
- Acting as a key point of contact for customer enquiries, service requests and complaints relating to highway works
- Ensuring all interactions are handled professionally and within agreed timescales
- Supporting stakeholder engagement with councillors, parish councils and communities, providing updates and preparing briefing materials where required
- Drafting and issuing customer communications such as advance works notices, letters, emails, FAQs and web content, ensuring information is clear, accessible and consistent
- Supporting public engagement activity including consultations and community events
- Working closely with operational teams to help ensure customer impacts are effectively communicated and managed
- Maintaining accurate records of enquiries, communications and performance data
- Supporting the monitoring of customer feedback, KPIs and contract reporting requirements
- Supporting internal communications, assisting with reactive communications and issue management under guidance from the Stakeholder and Communications Manager
- Helping monitor potential reputational risks through media and social channels
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Ideal Candidate
The ideal candidate will have:
- Experience in a customer engagement, stakeholder or communications role, ideally within a public-facing or operational environment
- Confidence in handling customer enquiries and complaints
- Ability to communicate clearly and professionally with a wide range of stakeholders
- Strong written communication and organisational skills
- The ability to work accurately in a fast-paced environment
- Experience of managing stakeholder relationships, supporting communications activity and working to KPIs or service standards
- Experience within a local authority, highways, infrastructure or contract environment
- Familiarity with CRM or case management systems
- A background in communications, customer service, PR or marketing
- Relevant qualifications or professional development
The successful candidate will be proactive, adaptable and committed to delivering high-quality customer service in a live operational environment.
Package Description
Here at Colas, we offer a great total compensation package, including:
- A salary between £30,000 and £35,000 (dependent on experience)
- Our Colas Pension Scheme has combined contributions of up to 10%
- Life Assurance Scheme which is x4 basic salary
- 25 days annual leave per year + Public Holidays
- Holiday Purchase & Selling Scheme
- Family-Friendly Benefits, including Enhanced Maternity and Paternity Pay
- Hybrid Working Scheme (dependent on the role)
- Opportunities to study towards a fully funded Professional Qualification
- Ongoing personal / professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal
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At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business.
Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
Note to Recruitment Agencies
In line with our Company Policy, Colas Ltd has a preference for direct hiring and we will reach out to our PSL (Preferred Suppliers List) agencies if the role is eligible for release. We do not accept speculative CVs from agencies. If a speculative CV is sent, no fee will be applicable.
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