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Stakeholder Engagement Manager
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At Smart Energy GB, we aim to engage and communicate with our diverse nation about the smart meter rollout across England, Scotland, and Wales. We are an independent organisation set up by the government to deliver the national public engagement campaign, raise awareness of smart meters and drive adoption of this technology in everyone's homes. Smart meters are essential building blocks in the creation of a cleaner, greener energy system for the future.
We are looking for a Stakeholder Engagement Manager (internally known as Industry Relations Manager), who is excellent at building and managing relationships with a wide range of internal and external stakeholders, including at a senior level, and with experience delivering effective stakeholder engagement programmes, to join us either in our London or Edinburgh office!
You will support the Industry Relations function to build and maintain strong working relationships with all energy suppliers, key parties in the Smart Meter Implementation Programme (SMIP) and across the energy industry. You will use intelligence of the complex and changing energy industry and needs of the rollout to provide counsel to internal colleagues, helping shape Smart Energy GB’s approach.
You will work closely with internal and external stakeholders on the delivery of collaborative projects and ensure stakeholders have confidence in the quality and value of Smart Energy GB’s work.
Key Tasks / Responsibilities
- Support the Head of Industry Relations and Senior Industry Relations Manager to plan, organise and execute Smart Energy GB’s stakeholder engagement strategy for energy suppliers, SMIP colleagues and wider industry stakeholders
- Maintain and develop strong working relationships, acting as a trusted point of contact for liaison and collaboration
- Lead delivery of IR projects, undertaking research and assessing how Smart Energy GB can support industry to deliver the rollout or overcome barriers. Managing scope, timelines and coordinating internal and external stakeholders to ensure successful delivery
- Monitor industry developments and assess implications for the rollout. Topics will be diverse, including deployment and activity plans, regulatory and policy changes, customer journeys and technical solutions
- Cascade relevant information internally, through the creation of clear briefs and maintenance of up-to-date materials
- Work with Smart Energy GB colleagues to understand our Marketing, Communications, Corporate Affairs and Insights activity to identify how energy suppliers can leverage and align with our work and effectively communicate this
- Participate in external forums and meetings and represent Smart Energy GB as required, including developing presentation materials and presenting as well as updating colleagues on key information relevant to Smart Energy GB
- Line manager Senior Industry Relations Officer, including workload, quality, performance and development
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Essential
Skills, experience and competencies
- Excellent at building and managing relationships with a wide range of internal and external stakeholders, including at a senior level
- Experience delivering effective stakeholder engagement programmes
- Able to explain complex/technical, regulatory, policy, commercial and operational information, in a way that is relevant and supports decision making
- Able to identify and communicate potential impacts of sector changes on the rollout and Smart Energy GB
- Excellent communication skills: the ability to write and present succinctly, adapting approach to relevant stakeholder groups, with the ability to influence
Desirable
- Energy or similar regulated sector experience
- Good understanding of the commercial pressures, strategic considerations and typical planning processes used within marketing and communications divisions of an organisation
- Appreciation of the objectives and activities of Smart Energy GB
- Appreciation for the diversity of the people and communities of Great Britain and embrace this diversity in your approach to work
To apply for the role
Please click 'apply' to be redirected to our careers page to submit your application. You will also see more information on who Smart Energy GB are and the benefits we offer to our employees.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email iwanttojoin@smartenergygb.org. Please tell us what format you need. It will help us if you say what assistive technology you use. An audio/visual version is also available upon request.
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Diversity
Smart Energy GB is an equal opportunity employer and we value diversity. We use data to measure the effectiveness of our attraction and selection methods to ensure that they are fair and equitable and that opportunities at Smart Energy GB are accessible to people from all backgrounds.
We actively encourage applications from currently under-represented groups. We have identified ethnic minority, lower socioeconomic backgrounds, disability and gender as the key areas we would like to focus our recruitment efforts.
What do we do to promote diversity and inclusion at Smart Energy GB?
Every person who applies for a role at Smart Energy GB is asked to complete a diversity questionnaire and they are asked whether or not they consent to their diversity data being taken into consideration at the shortlisting stage.
Rooney Rule
We are building a team that is able to understand the needs of and effectively communicate with the whole of our diverse nation. We want our team to reflect the diversity of the wider population, in terms of the representation of people from ethnic minority and lower socioeconomic backgrounds.
If consent is given, of the candidates who meet the essential selection criteria for the role and who are from ethnic minority or lower socio-economic backgrounds, at least one will be shortlisted for the next stage in the recruitment process, which is usually an interview.
Disability
All disabled applicants who meet the minimum requirements of the job as set out in the job description will be guaranteed an interview if consent is given for this data to be considered at the shortlisting stage.
Please let us know if there’s anything we can do to make our interview process or working environment more inclusive and to meet your particular needs. Our offices have full wheelchair access.
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