Turner & Townsend
Stakeholder Manager
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Company Description
At Turner & Townsend we are passionate about making a difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society.
For over 75 years we have been helping our clients deliver on their objectives. Our success at realising outcomes for clients has resulted in significant growth and we are now facing a new wave of growth to achieve our ambitious 2025 vision. To reach this goal, we need great people who are passionate about both delivering great outcomes to our clients and contributing to our future vision. This is made entirely possible through our entrepreneurial culture, allowing employees of all levels to directly influence the business and to own their career.
Within the Real Estate Programme Services division at Turner & Townsend, the Real Estate Advisory team comprises experts in workplace consulting, change management, corporate real estate, and facilities management. We deliver some of the world’s largest programmes and projects for a market-leading client base across both the public and private sectors. Our mission is to unlock the full potential of our clients’ real estate and drive transformational change.
Job Description
We are seeking a resourceful and personable Stakeholder Manager to join our dynamic and fast-growing team. This role is ideal for a professional with a passion for guiding organisations through complex transformations, and who thrives in both public and private sector environments.
You will play a pivotal role in supporting our clients through their workplace transformation journeys, embedding yourself within their organisations to deliver meaningful and sustainable change. Your ability to communicate effectively with senior executives and translate technical impacts into strategic insights will be key to your success.
Essential Functions
- Stakeholder Mapping: Working with organisations to identify key stakeholders for a project and assess the stakeholder’s position, e.g., support for the change and influence.
- Stakeholder Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a partner throughout the transformation journey.
- Lead Change Delivery: Drive stakeholder engagement and change management initiatives across complex transformation projects, ensuring alignment with client goals and project timelines.
- Cross-Functional Collaboration: Work effectively within a matrixed environment, collaborating across disciplines to deliver integrated solutions.
- Client Engagement & Insight Generation: Conduct interviews, facilitate workshops, and analyse surveys to generate actionable insights. Present findings in a clear, compelling manner to senior stakeholders.
- Strategy & Planning: Design and implement tailored change management strategies, communication plans, and stakeholder engagement approaches that support successful project delivery.
- Project & Resource Management: Manage workplace change and stakeholder engagement activities, including planning, resource coordination, progress tracking, and invoicing to meet delivery and financial objectives.
- Communication & Reporting: Maintain regular communication with clients and internal teams, providing clear updates, reports, and presentations on project progress and outcomes.
- Impact Translation: Translate technical, construction, or electrical project impacts into strategic insights that are easily understood by executive audiences.
- Business Development Support: Contribute to bid proposals, identify new opportunities for workplace change and stakeholder engagement support opportunities with our clients.
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Skills and Competencies
- Exceptional written and verbal communication skills, with the ability to influence and engage senior stakeholders.
- Confident presentation skills, with the ability to communicate ideas clearly to diverse audiences.
- Strong understanding of construction project management methodologies and how change management and stakeholder engagement activities integrate within project lifecycles.
- Excellent analytical, problem solving and critical thinking skills.
- Demonstrated ability to lead from both the front and behind, adapting your approach to support team and project needs.
- Experience working in or with both public and private sector organisations.
- Strong customer service orientation and interpersonal skills, with a focus on building trust and delivering value.
- High attention to detail, ensuring accuracy and quality in all deliverables.
- Passionate and energetic.
Qualifications
- Minimum of 2 years’ experience delivering workplace change and transformation projects.
- At least 4 years of professional experience following completion of an undergraduate degree.
- Proven track record of achieving tangible outcomes through the application of business change methodologies.
- Experience managing programmes and projects within a change or transformation environment.
- Skilled in engaging and influencing stakeholders within complex and dynamic organisational settings.
- Demonstrated ability to produce high-quality change and transformation deliverables under tight deadlines.
- Strong analytical skills, with experience developing insights to inform change strategies and solutions.
- Formal qualifications in change management or transformation are advantageous.
- PROSCI Change Management Certification is preferred but not essential.
- Experience in the construction/ infrastructure sectors.
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Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at www.turnerandtownsend.com/
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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Department: Real estate
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