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Statutory SEND Coordinator
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Statutory SEND Coordinator
Statutory SEND Services Coordinator
Suffolk County Council Hybrid working (40% office-based)
Address: Ipswich IP1 2BX, Bury St Edmunds IP33 3YU or Lowestoft NR33 0EQ Salary: £34,434 per annum (pro rata if part-time) Hours: 37-hour week (flexible working options available) Contract: Permanent
About the Role
Reimagine the possibilities.
Every child and young person deserves the opportunity to fulfil their potential. As a Statutory SEND Services Coordinator, you will play a pivotal role in ensuring that children and young people with Special Educational Needs and Disabilities (SEND) receive the tailored support they need to thrive.
You will advocate for children, young people, and their families, ensuring their voices are central to all decisions. This role involves coordinating statutory processes, collaborating with schools, health professionals, social care, and partner agencies while delivering high-quality, child-focused outcomes.
This is a rewarding yet demanding role that requires resilience, strong organisational skills, and a commitment to empowering vulnerable groups. You will need to balance multiple priorities, manage complex caseloads, and remain solution-focused when supporting families and delivering EHC (Education, Health and Care) assessments and revisions on statutory timelines.
Key Responsibilities
- Coordinate EHC (Education, Health and Care) processes: Manage and complete Education, Health and Care Annual Reviews while adhering to strict statutory deadlines.
- Manage a high-pressure caseload: Handle multiple existing and new cases efficiently, making professional judgments while balancing competing priorities.
- Be the link professional for families: Build and maintain trusting, collaborative relationships with families, ensuring clear communication and emotional support.
- Champion the voice of children: Actively ensure their wishes and needs are central to decision-making.
- Collaborate across sectors: Work closely with schools, health services, social care teams, and partner agencies to deliver a coordinated, sustained response.
- Maintain safeguarding awareness: Identify, assess, and mitigate risk while prioritising child welfare.
What to Expect
This is a fast-paced, challenging role where you will face diverse, escalating situations with competing priorities. Families may experience stress, professionals have differing viewpoints, and some scenarios will feel complex.
Success hinges on your ability to:
- Stay focused on the best outcomes for children and young people
- Communicate clearly, empathetically, and professionally
- Adapt flexibly and recover quickly from setbacks
You’ll work within a supportive, collaborative team that values teachable moments, problem-solving, and shared learning. Your impact on Suffolk's children and families will be direct and meaningful.
Requirements & Qualities
We welcome applicants who can bring passion, professionalism, and resilience to this crucial role.
Essential:
- Strong ability to stay calm, organised, and solution-focused under pressure
- Experience working directly for or on behalf of children, young people, and families
- Excellent communication skills and the ability to build trust and rapport with diverse stakeholders
- Capacity to manage challenging, sensitive situations with empathy and professionalism
- Robust organisational skills and the ability to prioritise effectively in a fast-paced environment
- Understanding of SEND processes, legislation or frameworks, or willingness to develop this knowledge quickly
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Desired:
- A degree or qualification in education, social work, healthcare, psychology, management, or another relevant field
- Experience handling large caseloads, statutory deadlines, and high-stakes decision-making
- Knowledge of children’s rights, safeguarding best practice, and partnership working
Above all, we seek someone who views challenges as opportunities and is committed to continuous improvement for Suffolk’s children and families. If your experience aligns partially but you believe in this mission, your application should still reflect your potential.
About the Team
The Statutory SEND Service spearheads your council’s duties under the Children and Families Act 2014 and SEND Code of Practice. We work with health, education, and care providers to ensure children receive the interventions they need.
You’ll join a team of dedicated professionals who know the rewards and strains of this role. We operate collaboratively, pooling knowledge and offering support to keep everyone functioning at their best.
Whether advising a family, liaising with agencies, or facilitating a statutory process, every decision you make helps transform lives.
About Suffolk County Council
Hybrid Working Model
This posting operates flexibly, with a minimum of 40% office attendance as service needs dictate. You’ll benefit from flexible scheduling and autonomy, empowered to choose where best to deliver high-quality outcomes.
Values & Equality Commitment
We believe in emergency excellence and human potential. Our goal is to maintain an organisation that foster underrepresentation, support difference, and challenge the status quo.
We democratically involve children and young people in co-designing workplace culture. Explore our Ideal Worker profile here for a glimpse of these values at work.
Suffolk County Council seeks to value difference and places access to reasonable adjustments at the heart of recruitment. If disabled or from a minority group, our services are fully committed to being as inclusive as possible.
Read our Equality Commitment here.
Latest by Midnight, 19 July 2024
Benefits & Opportunities
Your valued work will be recognised with competitive benefits, designed to enhance professional growth and work-life harmony:
- Leave & Holidays: Up to 29 days annual entitlement (pro-rated), plus UK bank holidays and 2 paid volunteering days
- Pensions & Wellbeing: Contributory membership of the Local Government Pension Scheme (LGPS) with flexible investment options
- Support & Development:
- Travel, lifestyle, health, and financial wellness resources
- Performance-related pay progression and an annual cost-of-living pay increase
- A broad training and development programme
- Salary review opportunities usually welcomed
- Career progression within Suffolk or across local government
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Equality & Inclusion:
- Staff networks for BAME, Disabled, LGBT+ and other marginalised groups
- Encouragement to engage in representative roles
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Flexible Working:
- Right to request flexible working arrangements from day one
Next Steps
- Review the Job and Person Profile (Download Here)
- Apply via the online platform and follow the prompting to:
- Upload a Supporting Statement (Word or PDF) answering the following critical questions (max 400 words/group):
- How did you ensure the voice of a child, young person, or family was amplified in your past work? What impact did this have?
- Describe a complex prioritisation challenge; how did you balance competing demands while maintaining quality?
- In high-pressure/emotionally heightened situations, how did you sustain focus and achieve a successful outcome?
- Use the template for clarity: (Download Here) → Failure to submit a Supporting Statement will result in your application being withdrawn
- Upload a Supporting Statement (Word or PDF) answering the following critical questions (max 400 words/group):
- Explore the Suffolk Jobs Direct portal here for application guidance.
- AI Disclaimer: Applications that rely excessively on unverified AI tools may be removed.
Support for Applicants
Would you require reasonable adjustments for your application? Disabled employees or those with additional support needs can request these by contacting our Recruitment Team:
- Phone: +44 3456 014412
- Email: recruitment@suffolk.gov.uk
Contact for Further Details
For informal discussion, contact:
- Lucy Doherty: 01473 263643, Lucy.Doherty@suffolk.gov.uk
- Jennifer Beaton: 01473 260529, Jennifer.Beaton@suffolk.gov.uk
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Safeguarding Commitment
Suffolk County Council upholds safeguarding policies that align with legislation protecting children, young people, and vulnerable adults. Successful candidates will complete a DBS check or police vetting where relevant and will be expected to adhere to this ethical framework.
Corporate Overlay
This authority pledges to elevate the standard of service for the community by creating a modern, visionary workforce. Your contribution, whether impactful or incremental, is valued as integral to our purpose.
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