Role description

We are looking for a proactive, self-motivated Stock & Operations Lead to join our growing team and play a key role in driving operational efficiency across our nationwide clinics. Using data, systems, and operational insight, you will help influence decision-making, optimise processes, and ensure our day-to-day operations run smoothly.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys taking ownership, and is confident handling multiple priorities. You will oversee inventory operations, maintain accurate stock records, and continuously improve stock control processes while working closely with the Clinical Logistics Manager and Logistics Coordinator.

As the Stock & Operations Lead, you will take overall responsibility for stock control across the organisation, ensuring high levels of inventory accuracy and developing efficient, scalable processes that support the continued growth of the business. You'll be comfortable adapting to change, maintaining strong operational standards, and identifying opportunities to improve the way we work.

This is a hands-on role that combines operational planning with physical stock handling. You will regularly receive, organise, move, and distribute stock, which includes lifting and carrying boxes and other inventory items as part of the day-to-day operation.

If you're a hands-on problem solver with excellent organisational skills, a keen eye for detail, and a passion for continuous improvement, we'd love to hear from you.

Location: In person, full time - office or clinic based. London, UK, with some travel required (expectation is to visit each clinic at least once a year).

Responsibilities

• Support the efficient operation of our clinics, ensuring stock and logistics processes contribute to a seamless experience for patients and clinical teams.
• Manage day-to-day stock control across all clinic sites, proactively identifying and escalating any risks or issues to the Clinical Logistics Manager.
• Lead inventory management across the organisation, maintaining accurate stock records and ensuring high levels of stock accuracy.
• Coordinate and deliver quarterly and year-end stock takes across all nationwide clinics, producing and submitting accurate reports.
• Receive, check, organise, and distribute stock deliveries, ensuring inventory is stored efficiently and readily accessible for clinical teams.
• Package and dispatch consumables and stock to clinics, ensuring timely and accurate fulfilment.
• Load, unload, move, and organise stock and deliveries, including lifting and carrying boxes and other stock items as required.
• Verify returned stock from clinics, ensuring items are correctly labelled and quantities reconcile with system records.
• Maintain inventory systems by updating stock movements promptly and accurately.
• Investigate stock discrepancies, identify root causes, and implement effective corrective actions to improve stock accuracy.
• Review existing stock control processes and identify opportunities to improve operational efficiency, accuracy, and ways of working.
• Use inventory data and operational insight to support decision-making and contribute to the continuous improvement of stock management processes.