York and Scarborough Teaching Hospitals NHS Foundation Trust
Stoma Care Coordinator
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Job Description
About the Role
The post holder will act as the point of contact for the Stoma CNS nursing service across site and would be responsible for triaging calls and giving basic advice. They must have good communication skills which are essential, and they will proactively identify and take action to ensure that patients experience a seamless pathway.
The role involves being responsible for maintaining accurate patient records and liaising across organisational boundaries to assist the Clinical Nurse Specialist to develop the nursing service. They will also provide the highest quality patient care.
It would be advisable to have an informal visit/call with a member of the team prior to application.
Responsibilities
- Act as a main point of contact for patients, carers, and wider health care teams.
- Triaging incoming calls and initiate appropriate responses, using a level of clinical knowledge according to protocols and individual pathways.
- Receive highly complex and demanding information, deal with distressing situations in a sympathetic, calm, and supportive manner.
- Proactively identify situations where dates of diagnostic tests, treatment, and clinic review may not be scheduled appropriately.
- Manage own caseload making pre-planned outbound telephone calls to patients to assess needs, plan care, and monitor effectiveness of services and patients’ self-management, triaging as appropriate.
- Required to work under pressure, concentrate, and maintain appropriate attention to detail, for extended periods of time.
- Maintain accurate and concise records of patient contacts (paper/electronic) to ensure seamless communication pathways for the wider healthcare team.
- Compile and collate Stoma service and patient information for databases and audit purposes.
- To provide expertise, knowledge, and support for the care of stoma patients, their relatives, and carers.
- Liaise across organisational boundaries and work with ward staff and teams regarding issues involved in patients’ care.
- Undertake unexpected and demanding duties in an efficient, timely, and cooperative manner.
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Our Benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family, and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema, and finance from a range of providers
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For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Contact Information
For further details / informal visits contact:
- Name: Jenny Marsden
- Job title: Stoma Team Leader
- Email address: jenny.marsden2@nhs.net
- Telephone number: 01904 725762
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