Sweaty Betty
Store Assistant - 8 Hours - Sweaty Betty
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Store Assistant - 8 Hours - Sweaty Betty
Customer Service Associate – In-Store Wolverine Worldwide
Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories, with an established reach across approximately 200 countries and territories. From Bates and Chaco to Saucony, Merrell, and Sweaty Betty, our brands empower consumers at every step. Our success is built on one simple mission: to inspire and engage—and that starts with our incredible team.
This is where you come in. Our in-store team members are the heart of our business. Every day, you will bring your enthusiasm to life, creating unforgettable customer experiences. From guiding shoppers to styling outfits, your role is to ensure every interaction leaves a lasting impression—and helps them make purchases they’ll be happy with.
Key Responsibilities
- Delivering exceptional customer service—building rapport, educating shoppers on products, and fostering long-term loyalty (e.g., introducing customers to new collections and capturing their contact details).
- Driving sales—meeting daily/weekly targets while offering authentic help, whether advising on footwear fits, outfit styling, or merchandise inquiries.
- Maintaining high store standards—if necessary, support with:
- Front-of-store: Visual merchandising, loss prevention, cash handling.
- Back-of-store: Stock replenishment, delivery receipt, safety and hygiene protocol adherence.
- Ensuring accuracy and security—proper cash management, adherence to policies, and stock audits.
- Creating a friendly, inclusive environment that reflects our brand values and commitment to Diversity, Equity & Inclusion (DEI).
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Requirements
- Flexibility to work weekends and holidays.
- Retail experience (preferred but not essential).
- Passion for Wolverine’s brands and their lifestyles—whether hiking, running, city life, or exercise.
- Resilience under pressure and ability to handle fast-paced sales environments.
- Strong communication and problem-solving skills—focusing on results while keeping the customer at the centre.
- High school diploma or equivalent.
Legal Notice: This role is rooted in US candidates only.
About the Role (Company Culture)
Purpose and Recognition
Wolverine Worldwide (NYSE: WWW) was founded in 1883 and merged brands under the vision to “Make. Every. Day. Better.”. Our shoes and apparel are sold in 170+ countries, guided by award-winning leadership about employee experience (ranking among Forbes’ Best Employers, Footwear News’ Company of the Year) and inspiring workspaces. In 2025, we were honored with ** stderric**.**
Quoted by Head of UK Sales & Marketing: “DEI is at the core of our future success—because the more perspectives we champion, the better we can serve both our customers and our communities.”
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Benefits
- 25 paid holidays (pro-rated for part-time).
- 60% off all Sweaty Betty merchandise.
- Quarterly bonuses, plus perks like a Season Ticket Loan (local sports teams).
- Smart Discounts: Company-branded apparel, footwear, and Swanny (Wolverine’s WORLDWIDE Discount).
- Enhanced Family Leave and Health Cash Plan with Medicash.
- Retail Trust: Guidance through career development.
- Clothing and seasonal allowances (equitable pay for all roles).
- Refer a Friend Bonus.
Why Join Us?
As a Sweaty Betty UK Partner Company, we are actively building our Diversity, Equity & Inclusion framework—acknowledging that change is continual and necessary. By joining us, you contribute to a culture where:
- Everyone’s voice is heard—our DEI Collective & Committee fosters inclusive growth.
- Our mission attracts those who think outside the box and strive for equitable change.
- We celebrate differences because inclusion breeds innovation.
Our commitment to you: Your ideas can drive our next big step forward. Release your professional potential with Wolverine Worldwide. Apply now to help make every day better—one customer at a time.
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