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Store Assistant
Store Assistant – Full-time (20 hours/week) – Lymington A hands-on opportunity to grow your career with one of the UK’s fast-growing retailers
About the Role
We’re seeking committed local candidates to join our Store Assistant team in Lymington, where your passion for customer service shapes a lasting career in retail.
Your role goes beyond assisting customers—you’ll be the heartbeat of the store, handling deliveries, stocking shelves, and contributing to a dynamic team that values growth and teamwork. No prior experience is required, just the determination to excel and a positive, energising attitude.
This is your chance to start at the till, end running a store—our managers and senior leaders began here.
Key Responsibilities
Customer Service Excellence
- Provide friendly, efficient, and expert help to customers, whether they’re trade professionals or DIYers.
- Assess customer needs through active listening—ask the right questions to solve their challenges and recommend product solutions.
- Upsell Toolstation Club and Trade Accounts, explaining how members benefit from discounts, competitive pricing, and convenience.
Store Operations
- Mgmting deliveries: Unwrap, organise, and stock goods to keep shelves neat and accessible.
- Productivity focus: Proactively assist during busy periods to ensure smooth operations.
- Maintenance: Cleaning, tidying, and setting up product displays to maintain high store standards.
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Team & Growth Mindset
- Thrive in a fast-paced, team-first environment, where hard work and a “can-do” attitude matter more than experience.
- Support colleagues and customers with enthusiasm, ensuring loyalty to both the ** Toolstation** brand and your workmates.
Essential Requirements
- Lived experience in Lymington with reliable transport to commute—our store operates 7 AM to 8 PM.
- Ability to take early starts, handle occasional late finishes, and remain ready for flexible schedules.
- A customer-centric personality: Energy, empathy, and the desire to make people’s projects easier.
- Attention to detail: Ensure our store’s** image is pristine**—whether welcoming clients or handling stock.
Bonus, but not essential:
- Basic first aid knowledge (if keen to join our emergency response team).
- Team player who encourages others and helps foster a supportive work culture.
What You’ll Gain
A Dynamic Career Path
- A journey from Store Assistant to Store Manager—based on relevant experience and development.
- Opportuntities to grow within the Travis Perkins Group, branching into roles like operations, appliance sales, or line management.
Training & Development
- Access to Toolstation Academy, including certifications in retail skills and safety.
- Support for apprenticeships and career education to level-up your expertise.
Competitive Benefits (Yes, Really!)
- 22 days off (including holidays and bank holidays).
- Company pension with life assurance to secure your future.
- Discover & Save:
- 20% off Travis Perkins brands (Toolstation, buildIt, DIY.com).
- Employee discounts across 1,000+ retailers worldwide.
- Financial perks:
- Bonus scheme + cycle-to-work scheme.
- Save-as-you-earn options.
- Wellness support:
- Aviva Digicare for health, emergency, and mental health assistance.
- Recognition awards for achievement.
- Fun extras: And yes, when the store is busy, sticking it out can mean fun, long-term rewards for your future.
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About Toolstation
We’re the UK’s fastest-growing tools and DIY retailer, beloved by tradespeople, home improvers, and self-builders. Roll up your sleeves—each day is different, whether you’re stocking infantile items, assisting with large-scale builds, or trialling a new in-store format.
Part of Travis Perkins Group, we’re part of an £11bn organisation with ethical values and a culture of rice-raising ambition. From supporting Scottish startups to the largest UK dry build sites, every employee can find their expertise to thrive.
Ready to Start?
Visit toolstationjobs.com to search, apply now or learn more:
Skip the small talk—hit apply today.
P.S.: This role leaps off the page for candidates who are all in, from the first shift to becoming one of our store success stories.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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