JD Group Plc
Store Colleague - Full Time
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Store Colleague - Full Time
Sales Assistant – JD Sports Fashion Plc
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms, operating across multiple retail fascias in global markets. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and became a FTSE100 publicly quoted company in 2019. The brand is committed to becoming the world’s leading omnichannel retailer in the sports and outdoor industry.
We are looking to recruit motivated and passionate individuals who share our core values of being a people-led, innovative and customer-focused organisation. Our goal is to provide operational excellence while fostering growth—both for our company and for you, in reaching new career heights.
Role Overview
This opportunity offers an enabling career pathway for Sales Assistants within the JD Group. Salary on start for this role is:
- Hourly rate: £12.81
As a Sales Assistant, you will play a core role in ensuring our customers receive an exceptional shopping experience. With a strong focus on career development, JD Group is an ideal place if you seek progression and enjoy broadening your skillset.
Responsibilities
- Provide exceptional customer service by:
- Warmly greeting customers
- Understanding the customer service measurement programme
- Drive sales success by:
- Utilising in-store devices
- Offering the full product range
- Maximising add-on sales opportunities
- Maintain high visual and merchandising standards by:
- Ensuring the shop floor is clean, well-stocked, and organised
- Following brand guidelines for displays
- Support overall store operations by:
- Assisting other departments as required
- Representing the company professionally
- Adhering to safety guidelines
- Process sales transactions accurately, including:
- Cash handling
- Card payments
- Upsell and cross-sell products to maximise sales, and:
- Maintain stock levels
- Ensure shelves are well-organised and appealing
- Address and resolve customer queries in a professional manner
- Work collaboratively with teams to meet store performance targets
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Role Objectives & KPIs
- Contribute to achieving or exceeding the store’s monthly sales target
- Drive additional KPIs, including but not limited to:
- Units sold
- Conversion rate
- Average Transaction Value (ATV)
- Units Per Transaction (UPT)
- Achieve upselling or cross-selling targets
- Maintain a high Net Promoter Score (NPS)
- Ensure all stock on the shop floor is fully replenished
Required Skills & Experience
- Enthusiasm for a fast-paced, customer-focused retail environment
- Motivation to growth under challenge, seeking opportunities to develop and learn
- Strong interpersonal and communication skills, with confidence in customer interactions
- Flexibility to work various shifts, including weekends and bank holidays, based on store requirements
Benefits
We recognise the dedication of our employees and reward them with a range of benefits that contribute to both professional growth and personal well-being.
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Retail Discounts & Savings
- 25% discount on a vast range of products in-store and online, including JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors and more
Lifestyle & Wellness Support
- Exclusive deals and discounts from retail and hospitality businesses via our TELUS Health platform
- Counselling support, digital health advice, and well-being resources through our benefits platform
Financial & Employment Support
- Health cash plans for added medical support
- Internal training and development courses, facilitating both personal and professional growth
Career Development
- Apprenticeship and accredited qualifications in England (earn while you learn, gaining nationally recognised qualifications)
Fitness & Wellness
- Discounted gym memberships at JD Gyms
Community & Social Contribution
-
Access to colleague networks, supporting initiatives that drive positive change within society
-
Volunteering opportunities through the JD Foundation
-
Employer Engagement Forums to influence and advocate for positive transformation
-
Incremental holiday allowance
In Summary
The JD group invests in employees, offering personal development opportunities while supporting staff discounts on JD Group products. Your time and effort would play a critical role in helping us to be successful.
Thank you for your interest.
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