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Store Colleague
Store Colleague (Part-time, £12.71/hour)
Ref: 38879
Position: Permanent (Part-time) Hours: 16/hour Salary: £12.71 per hour Location: 3, Shawlands Retail Park Newton Road, Sudbury Suffolk, CO10 2XQ
About the Role
Are you passionate about pets and delivering exceptional customer service? We are seeking dedicated individuals to join our team as Store Colleagues—where your role will be central to our pet care centres. You’ll help create a seamless customer experience, foster loyalty, and uphold the high standards that set us apart.
The Store Colleague role is target-driven and customer-focused, requiring said motivation, energy, and adaptability. Shifts run from 7:00am to 8:30pm, with a mix of weekdays, weekends, and possible bank holidays. You’ll play a crucial role in setting up the store, including handling deliveries and stock management.
Key Responsibilities
- Deliver unrivalled customer service, ensuring every interaction leaves a lasting positive impression.
- Maintain high pet care standards through knowledgeable support and engaging customer conversations.
- Contribute to effective store operations, ensuring smooth workflows and efficient retail performance.
- Work as part of a collaborative team, helping to achieve sales targets and exceed performance benchmarks.
- Demonstrate adaptability by working flexible shifts, including evenings and weekends.
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What We’re Looking For
You will thrive in your role having:
- Outstanding customer service skills – The ability to provide a personalised, attentive, and welcoming experience.
- Strong communication – Comfortable speaking and writing clearly, both verbally and in writing.
- Effective problem-solving – Proactively resolving customer queries and store-related challenges.
- Eagerness to learn – Open to ongoing training and professional development opportunities.
- Target focus – Committed to achieving sales goals and supporting store performance.
- Teamwork – Able to collaborate seamlessly with colleagues towards shared objectives.
- Flexibility – Willingness to work evenings, weekends, and occasional bank holidays.
Benefits
- Fair hourly rate: £12.71/hour
- Paid holidays – Enjoy annual leave entitlements.
- Special occasion leave – Time off for birthdays and personal milestones.
- 20% Colleague Discount – Exclusive savings in all branches.
- Discreational Annual Bonus – Extra earnings based on company performance.
- Additional discounts and perks – Access to exclusive benefits.
- Community charity opportunities – Get involved in local pet welfare initiatives.
- Career progression – Pathways for growth and development within the organisation.
About Pets at Home
At Pets at Home, we understand and cherish pets—so the animals we serve get the very best. With roots in retail listening, assisting, and investing in pets and their owners, we offer comprehensive care at every stage, from nutrition to nurture.
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Our ethos reflects a shared love for pets, honoring the bond they create with their human companions. We aim to make working here meaningful, diverse, and as rewarding as the relationships our customers form with their furry friends.
“Pets transform us. If we’re down, they lift us up. If we’re lonely, they stick by us. And with pet lovers everywhere, we know that while all pets are different, the love for them unites us all. At Pets at Home, this bond drives everything we do.”
Inclusivity & Diversity
Pets at Home values difference and diversity, actively working to remove barriers in pursuit of creating a welcoming environment. We encourage candidates from all backgrounds who share our values: respect, collaboration, and a shared focus on Pets, Planet, and People. If your skills don’t match perfectly, but your values and behaviours align, we’d love to hear from you.
Application Details
Pets at Home reserves the right to close this vacancy earlier if sufficient quality applications are received, ensuring a timelier hiring process. Successful applicants may be contacted via email; please check your spam/junk folder regularly.
Post Date: 30 June 2026 Expiry Date: 2 July 2026
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