Mitie Cleaning & Hygiene Services
Store Detective - North/East London
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Location: Various Stores - North / East London
Hours: Full-Time / Part-Time / Flexible Shifts
Salary: £15.50 Per hours
About The Role
We are looking for professional, observant and highly motivated Store Detectives to join our retail security team. This is a covert (plain clothes) role focused on preventing and detecting shoplifting, protecting company assets, and ensuring a safe shopping environment for customers and colleagues.
As a Store Detective, you will work discreetly within the store, identifying suspicious behaviour, gathering evidence, and working alongside store management and police where necessary. This role requires excellent observation skills, sound judgement, and the ability to remain calm under pressure.
Key Responsibilities
- Conduct covert surveillance within the store to identify theft and dishonest activity.
- Detect and deter shoplifting while remaining discreet.
- Observe, monitor and accurately record suspicious behaviour.
- Carry out lawful and professional apprehensions where appropriate and in line with company procedures.
- Produce detailed and accurate incident reports.
- Complete all reports using company reporting systems.
- Recover stolen stock where possible.
- Work closely with store management and local police.
- Maintain a visible intelligence presence whilst remaining covert.
- Provide excellent customer service when required.
- Ensure all actions comply with company policies, ASCONE principles, the Criminal Law Act, PACE, Human Rights legislation and relevant use of force guidance.
Essential
What We're Looking For
- Valid Front Line SIA Door Supervisor or Security Guard Licence.
- Excellent observation and communication skills.
- Ability to remain calm in challenging situations.
- Professional appearance and conduct.
- Ability to write accurate reports.
- Good decision-making skills.
- Ability to work independently with minimal supervision.
- Flexible to work retail hours, including weekends.
- Right to work in the UK.
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Desirable
- Previous Store Detective or Loss Prevention experience.
- Retail security experience.
- Knowledge of ASCONE and retail theft legislation.
- Experience using incident reporting systems such as Auror.
- First Aid qualification.
Personal Qualities
We're Looking For Individuals Who Are
- Honest and trustworthy.
- Alert and observant.
- Confident but approachable.
- Professional at all times.
- Reliable and punctual.
- Excellent communicators.
- Team players with strong initiative.
What We Offer
- Competitive pay.
- Ongoing training and development.
- Opportunity to work within one of the UK's leading retail security teams.
- Career progression opportunities.
- Uniform allowance (where applicable).
- Supportive management team.
- Flexible working patterns.
Important Information
This is a covert security role, meaning officers work in plain clothes and blend naturally with customers while carrying out surveillance duties. Successful applicants must demonstrate professionalism, integrity, and excellent judgement at all times.
Due to the nature of the role, applicants will be subject to employment screening and must hold a valid SIA licence before commencing employment.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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