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Store Manager – Kate Spade New York
(International, EU Location – Base Range: £27,300.00 - £30,000.00)
Kate Spade New York has transformed from its 1993 launch—a bold catalog of six handbags—into a global lifestyle brand defining extraordinary everyday living. Rooted in colorful optimism, Kate Spade celebrates the perfect imperfections in women’s lives worldwide. As part of Tapestry—a global house of brands committed to diversity, equity, and innovative growth—we blend extraordinary heritage with future-forward creativity.
At Kate Spade New York, you don’t just sell products; you cultivate brand experiences, lead communities, and drive results. Whether optimizing clienteling, enhancing store performance, or nurturing a high-performing team, our Store Managers set the tone for excellence. Join us to help shape the future of premium retail by aligning our extraordinary brand with exceptional retail leadership.
About the Role
Kate Spade New York is seeking a dynamic, visionary Store Manager to lead a retail environment that balances service excellence, operational efficiency, and cultural vitality. In this pivotal role, you will:
- Maximize profitability and productivity through strategic leadership and a customer-centric approach.
- Model and instill Kate Spade New York’s values, ensuring every interaction aligns with our bold, lifestyle-driven brand.
- Foster an inclusive workplace where diversity and authenticity thrive, mirroring our global community.
- Oversee clienteling, omni-channel sales, and community-building to create seamless, personalized shopping experiences.
Key Responsibilities
1. Client & Service Excellence
Drive and sustain exceptional customer service while cultivating long-term loyalty through:
- Modeling service behaviors and coaching the team to deliver premium client experiences across all touchpoints.
- Leveraging clienteling (CRM/client book) strategies to:
- Maintain proactive outreach, personalized follow-ups, and AOV augmentation.
- Achieve KPI targets for conversion rates, appointment bookings (virtual/physical), and shipping services.
- Empower the team to troubleshoot and resolve customer issues swiftly using outreach tools.
- Champion loyalty programs, including reward schemes and social media engagement.
- Gather and share customer feedback, merchandising insights, and product trends with senior leadership.
2. Leadership & Talent Development
Build and uphold a high-performing, motivated team aligned with the brand’s mission:
- Recruit, train, and mentor team members who embody Kate Spade’s bold, diverse, and inclusive values.
- Establish clear expectations, conduct ongoing coaching, and facilitate bi-weekly performance reviews to drive growth.
- Foster a culture of equitable advancement, rewarding excellence while addressing underperformance constructively.
- Grow team bench strength through succession planning, cross-training, and mentorship.
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3. Business Ownership & Planning
Assume full accountability for store financial health and operational agility:
- Set and exceed sales targets, productivity metrics, and KPIs via forward-thinking financial planning and analysis.
- Optimize inventory and markdown strategies to balance profitability with customer demand.
- Partner with regional leadership, merchandising, visual merchandising, and marketing to execute store-specific strategies.
- Promote retail innovation, including emerging technologies (e.g., live/virtual shopping) that elevate client engagement.
4. Brand Equity & Visual Merchandising
Curate a luxury, aspirational environment that reinforces Kate Spade’s global brand identity:
- Storytelling through visuals: Oversee editorial storytelling, displays, and window designs to align with seasonal collections.
- Ensure consistent brand guidelines are implemented throughout the shopping journey.
- Collaborate with merchandising teams on thematic displays that reflect Kate Spade’s iconic, lifestyle-driven spirit.
5. Operational Excellence & Compliance
Maintain seamless operations, adherence to policies, and a predictable, efficient retail workflow:
- Oversee sales floor coverage, scheduling, and payroll management without exceeding budget constraints.
- Ensure strict adherence to loss prevention, inventory accuracy, and facility security protocols.
- Lead regular store meetings to communicate key business updates, challenges, and opportunities.
- Utilize CRM, Microsoft Office ([Excel, Outlook]), and proprietary reporting systems to track performance metrics.
Requirements
Qualifications & Experience
- 3+ years of progressive store leadership in retail or luxury service sectors.
- Proven capability in modelling brand integrity and dining out to a luxury/premium audience.
- Foundational knowledge of grukking clienteling strategies and CRM tools.
Technical Skills
- Microsoft Office: Advanced users (Excel, Word, PowerPoint, Outlook).
- Familiarity with e-commerce platforms, CRM, POS, and retail proprietary tools.
- Understanding of social selling trends, livestreaming, and omni-channel execution.
Leadership Core Competencies
- Excellency in stakeholder management and conflict resolution.
- Data-driven decision-making with a focus on KPI optimization for retail success.
- Fleet-footed problem-solving, time management, and adaptability.
- Fluent in British English (for EU roles) and able to maintain clarity in complex, dynamic environments.
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Essential Soft Skills
- Ability to thrive in a fast-paced, high-volume retail environment with flexible scheduling needs (including nights, weekends, holidays).
- Commitment to an inclusive, equitable culture where employee growth is prioritized.
What Kate Spade Offers
Join a vibrant community of dreamers, makers, and innovators who share Kate Spade New York’s passion for empowering authentic lifestyles.
Development & Growth
✔ Internal mobility and career progression to advance roles with a global lifestyle brand. ✔ Microsoft Ambassador Programme offering structured learning and development opportunities. ✔ 1 day of paid volunteering per year, plus participation in global sustainability initiatives. ✔ Regular team social events, both in-store and virtual.
Culture & Benefits
💰 Compelling employee discount scheme. 🏆 Competitive incentive and recognition programs. 🔄 Strong foundations built on:
- Courage: Direct, actionable feedback, trust in frontline decision-making.
- Customer Focus: Deep commitment to understanding and exceeding client needs.
- Strategic Agility: Anticipating and translating trends into revenue opportunities.
- Agility, empathy, collaboration—Tapestry’s unique workplace experience.
Tapestry’s Commitment to Diversity
As a proudly equal opportunity employer, Tapestry ensures openness, equity, and respect across all levels:
- Salaries are determined objectively via job evaluation criteria, with pay transparency aligned with EU directives.
- Part-time compensation will be pro-rated; employees in this role will be reminded of rights in employment relationships under EU legislation.
Our Competencies Explained
Core Traits for All Employees
- Drive for Results: Unmatched performance consistency and a customer-first mindset.
- Interpersonal Savvy: Relationship-building from the front line to leadership.
- Dealing with Ambiguity: Comfort with uncertainty, rapid decision-making during shifts in strategy or customer demands.
Traits for Store Managers
- Building Effective Teams: Affirmative coaching, growth mindset, and tangible employee recognition.
- Strategic Agility: Anticipating trends and prioritizing brand storytelling to odify stores.
- Developing Direct Reports: Sustaining team enthusiasm and career growth cyclically.
We value your commitment to kindness, resilience, and excellence—qualities that connect each employee to share in the same thriving spirit that defines Kate Spade New York. Explore opportunities to be more than just great: be extraordinary.
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