SKIMS
Store Leader - People & Culture- Regent Street, London
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Department: Retail EMEA
Location: Regents Street, London, England, UK
Description
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards through technically innovative, comfort-driven products with elevated design for everybody.
At the intersection of culture, innovation, and commerce, SKIMS is redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious individuals can do the best work of their careers.
Store Leaders play a key role in delivering an elevated retail experience while driving operational excellence and commercial performance. In flagship environments such as Regent Street, Store Leaders partner closely with the Store Director to translate broader retail strategy into strong in-store execution.
This role requires a balance of strategic thinking, operational discipline, and people leadership to ensure the store performs at the highest level while delivering an exceptional customer experience.
Strategic Leadership
In a flagship environment, Store Leaders operate with the mindset of a Store Director within a smaller footprint. They support the development and execution of store strategies aligned with broader retail priorities, ensuring the store performs at a global SKIMS standard.
Team Leadership & Escalation Ownership
Store Leaders provide direct leadership to Assistant Store Leaders and Team Members and serve as the first point of escalation for operational, customer, and team-related matters. They model exceptional service behaviors while fostering a culture of accountability, purpose, and belonging.
Building High-Performing, Inclusive Teams
Store Leaders support the development of diverse, high-performing teams through inclusive leadership, coaching, and clear expectations that empower team members to grow and succeed.
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Operational Excellence & Compliance
Store Leaders maintain accountability for operational excellence across the store. They ensure company policies, safety standards, and loss prevention protocols are upheld while protecting company assets in a high-volume environment.
Cross-Functional Partnership
Strong communication and stakeholder management are essential. Store Leaders partner closely with Retail Operations, Visual Merchandising, Allocation, and People & Culture to ensure store execution aligns with business priorities and brand standards.
The Store Leader – People & Culture
The Store Leader – People & Culture is responsible for building a high-performing, inclusive team environment while leading all people-related functions within the store, including talent acquisition, onboarding, development, performance management, and employee relations.
This role requires strong emotional intelligence, operational discipline, and a people-first leadership style. You inspire accountability, foster trust, and help shape a store culture focused on growth, connection, and exceptional service.
Key Responsibilities
- Lead with a customer-obsessed mindset by building an engaged team focused on delivering exceptional service
- Own all talent acquisition responsibilities including sourcing, interviewing, and hiring while building a diverse pipeline of candidates
- Anticipate staffing needs and maintain a strong bench of potential talent through networking and community engagement
- Connect hiring strategy, staffing levels, and team performance to store KPIs and customer experience outcomes
- Lead onboarding to ensure new team members feel welcomed, supported, and set up for success
- Manage scheduling and labor planning to ensure the store is staffed effectively to meet business needs
- Support team development through coaching, training, and ongoing feedback that drives growth and performance
- Own performance management routines, ensuring clear expectations and consistent coaching
- Manage employee relations with professionalism, confidentiality, and fairness
- Identify emerging leaders and support succession planning to strengthen the store’s talent pipeline
- Drive engagement initiatives that celebrate wins, build connection, and reinforce a positive team culture
- Ensure compliance with company policies, procedures, and relevant employment regulations
- Partner with the Store Director and HQ People & Culture teams to strengthen hiring, onboarding, and development practices
- Model inclusive leadership and emotional intelligence, fostering a culture that values diverse perspectives and experiences
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Skills, Knowledge and Expertise
- 2–4 years of experience in a people leadership role
- Strong knowledge of recruiting, onboarding, and performance management practices
- Proven ability to proactively build talent pipelines through networking and outreach
- Experience managing employee relations with professionalism and confidentiality
- Strong understanding of customer service principles and how people leadership drives results
- Knowledge of employment laws and regulations to ensure compliance
- Strong leadership and coaching abilities that motivate teams to achieve results
- High emotional intelligence and the ability to navigate interpersonal challenges effectively
- Ability to build trust, connect authentically with team members, and lead with confidence
- Passion for the SKIMS brand and ability to embody our values in every interaction
- Ability to stand, move throughout the store, and lift up to 40 pounds
- Full-time availability including evenings, weekends, holidays, and overtime
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