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Store Manager – Kings Heath
40 hours per week 7:00 AM – 8:00 PM shift availability required
About the Role
At Toolstation, we’re not just looking for what you can bring to us today—we’re investing in your future. This isn’t your average Store Manager job. It’s about leading by example, empowering teams, and delivering an outstanding customer experience.
You’ll manage the branch day-to-day, but you’ll also roll up your sleeves—assisting teams, handling deliveries, stocking shelves, and ensuring every customer leaves satisfied. Expect physical demands (hot summers, cold winters) but rewarding rewards: fostering a high-performing culture, motivating employees, and setting industry standards.
Key Responsibilities
Customer & Service Excellence
- Deliver exceptional customer service—our team’s actions shape how customers remember us.
- Drive sales through proactive engagement and personalised assistance.
Operations & Engagement
- "Mucking in" with the team: unpack deliveries, open/close the branch, stock shelves, clean, and fulfil orders.
- Maintain high branch standards—product availability, presentation, and customer interactions.
Team Leadership & Development
- Cultivate a positive work culture built on feedback, praise, and recognition.
- Coordinate team motivation, succession planning, and professional growth.
- Ensure employees have clear career paths to support long-term business success.
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Business Leading
- Lead from the front: coach, motivate, and engage staff to create an environment where everyone thrives.
- Inspire your branch to become a preferred workplace, fostering pride and loyalty.
Requirements
We’re looking for clear-thinkers who thrive under pressure with a bureaucratic-free attitude. Here’s what you’ll bring:
Skills & Mindset
- Proven track record of developing high-performing retail teams—can you build a cohesive unit?
- Hunger to exceed targets: driven by sales growth through service, not just numbers.
- Owner-légende: enthusiastic about teamwork activities (and not afraid to get dirty!).
- Customer obsession: communication is key—you prioritise listening and responsiveness.
Traits & Behaviours
- Resilience & hustle: determination to meet challenges head-on, coach teammates toward success.
- Adaptability: stress-management for peak periods, prioritisation mastery.
- Authenticity: no "baling out"—bring your passion, personality, and energy daily.
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Why Toolstation?
Career Growth
- Opportunity to lead across the Travis Perkins Group, whether vertically or laterally.
- Toolstation Academy programmes to hone leadership skills and unlock new roles.
- Personal & professional development opportunities matched to your ambitions.
Attractive Benefits
- 22 days’ paid holiday + bank holidays.
- Pension scheme + life assurance.
- Performance bonus scheme.
- Cycle to work and save-as-you-earn perks.
- 20% discount on products across all Travis Perkins brands.
- Exclusive financial education & recognition awards.
- Discounts at over 1000 other retailers.
At Toolstation, you’re more than an employee—you’re part of a fast-growing retail adventure. Britain’s fastest-rising DIY retailer, we’re reshaping the home-improvement landscape with ambition and diversity. Join us, and build your future with construction consultants.
Apply Now
Interested? Learn more or apply at www.toolstationjobs.com—we’d love to hear from you!
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