Heart of England Co-operative Society Ltd
Store Manager
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Store Manager – Food Convenience Retail | Heart of England Co-operative Society
Are you an experienced and motivated retail leader looking for your next challenge? The Heart of England Co-operative Society are seeking Store Managers in Warwick, Nuneaton, Rugby, and Hinckley to lead in a food convenience retail store. This is an exciting opportunity to lead a team, drive store performance, and make a real impact in a community-focused retail environment.
About Us
The Heart of England Co-operative Society is a well-established, independent co-operative business with a strong reputation for customer service, product quality, and community engagement. As a Store Manager, you will play a key role in ensuring our stores operate efficiently while maintaining high standards.
Role Responsibilities
Leadership & Team Management
- Lead, motivate, and develop the store team to deliver excellent service
- Foster a positive and engaging workplace culture
- Recruit, train, and develop colleagues to support career progression
- Conduct performance reviews and provide coaching to improve team engagement
- Manage absence levels and assist the HR team with recruitment
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Customer Service & Community Engagement
- Ensure excellent customer service is delivered at all times
- Promote customer loyalty and make the store a central part of the local community
- Encourage the team to actively promote Society membership and its benefits
- Participate in and support local community events
Financial & Commercial Responsibilities
- Drive sales and profitability, ensuring financial targets are met
- Control labour costs, stock levels, and waste to maximise efficiency
- Monitor store budgets and manage payroll costs
- Ensure compliance with age-restricted sales policies
- Implement store promotions effectively and maintain product knowledge
Store Operations & Compliance
- Oversee store organisation, scheduling, and stock-taking procedures
- Ensure the store complies with Health & Safety and Food Safety regulations
- Maintain high standards of store presentation and merchandising
- Supervise stock replenishment and ensure accurate gap management
- Support with till operations, stock rotation, and date checking
- Proactively manage store security and prevent theft
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What We’re Looking For
The ideal candidate will be a strong, commercially focused leader who thrives in a hands-on retail management role.
Essential Skills & Experience
- Previous Retail Store Management and customer service experience (preferably in food retail)
- Proven experience in managing and coaching a team
- Strong budgeting and cost-control skills
- Excellent organisation and time management abilities
- Ability to delegate and lead a team effectively
- Strong IT skills, including Microsoft Office, Outlook, and Teams
- A full UK driving licence (preferred)
Why Join Us?
- Competitive salary and benefits package
- Be part of a well-established, community-focused organisation
- Opportunities for career progression and professional development
- Ongoing training and support to enhance your skills
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