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Head of Retail Operations – Store Manager
About the Role
Iceland and The Food Warehouse are proud to be an innovative, fast-paced, family-orientated Retailer – currently the fastest-growing multi-channel retailer in the UK. As one of the Sunday Times Best Places to Work, we believe there’s no better place to excel in your career as a Store Manager.
We thrive on delivering industry-leading service to our customers while maintaining a deep passion for our products and store offering. Our culture is built on strong ethics, a ‘feels like family’ ethos, and a commitment to ‘Doing It Right’ across every aspect of our business. Whether through supporting Iceland Charitable Foundation or our sustainability initatives, our values shape everyday store life.
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Our business is growing, and we’re seeking committed, enthusiastic leaders and role models who are always ready to go the extra mile.
Responsibilities
As a Store Manager, you will have full accountability for running your own store and leading a team. This is a hands-on role, requiring you to:
- Balance multiple priorities to drive operational standards and deliver sales targets.
- Manage a store offering an online home delivery service, particularly if you have experience with high-volume digital operations, would be an advantage.
- Demonstrate (requires formatting: hard-working, proactive) qualities, instilling our company values in your team.
- Foster a supportive, results-driven culture aligned with our traditions and growth orientation.
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Requirements
- Proven ability to make strong business decisions and lead teams effectively.
- Experience managing a multi-channel retail environment, ideally with experience in retail tech or fulfilment operations.
- Exceptional communication, organisational, and conflict-resolution skills.
- Strong knowledge of sales forecasting, stock control, and team morale management.
Benefits
In return, we offer a competitive salary and benefits package, including:
- Private healthcare
- Excellence in wellbeing support (via Grocery Aid partnership)
- 15% staff discount in all stores
- Broad range of discounts across retail sectors
- Annual sales incentives tailored to performance
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