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Store Manager
About The Role
As an M&S Opticians Manager, you will be responsible for:
- Driving sales performance
- Building customer awareness
- Growing the business
- Ensuring an exceptional customer experience
Your leadership will be key in:
- Managing a high-performing team, including clinical professionals
- Fostering a culture of excellence
With a strong understanding of sales delivery and business growth, you will take ownership of the store’s success, utilising:
- Commercial awareness
- Strategic thinking
- Maximising performance
Key Responsibilities
- Lead, onboard, and develop team members to reach their full potential
- Lead the promotion of M&S Opticians throughout the store to drive customer engagement
- Maintain high sales performance while ensuring excellent customer service
- Manage resources effectively to maximise sales and conversions
- Build strong working relationships with the clinical professionals in store to optimise:
- Their contribution to sales
- Service quality
- Work towards achieving Key Performance Indicators (KPIs) and sales targets
- Implement company policies, procedures, and systems efficiently
- Identify and implement strategies for:
- Business growth
- Customer retention
- Ensure compliance with:
- Data protection
- Safeguarding
- Company policies
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About You
You are an experienced retail or optical manager with:
- A strong track record in driving sales
- Leading teams
- Delivering outstanding customer service
As a confident and inspirational leader, you excel in:
- Developing your team
- Fostering a high-performance culture
- Maximising business growth
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Your strengths also include:
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Strong commercial awareness
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Problem-solving skills
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A strategic mindset
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Constant drive to enhance:
- Customer experience
- Efficiency
- Performance
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Ability to adapt
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Self-reflect
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Implement improvements toward success
Key Requirements
- Proven experience in people management within an optical retail setting
- Strong leadership and team development skills
- Ability to:
- Drive performance
- Achieve business goals
- Excellent problem-solving and critical-thinking abilities
- Strong technical and commercial awareness
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