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Company Overview
MUJI is a global retail company founded in Japan in 1980, renowned for its high-quality household goods, apparel, and food products. Our philosophy centers on simplicity, quality, and efficient processes to enhance daily life for our customers worldwide.
Summary
We are seeking an ambitious, commercial, and highly motivated Store Manager to lead, develop, and inspire our store team. Reporting directly to the Area Manager and the Regional Manager, you will take full ownership of your store’s performance - running it like your own business to maximize sales, deliver flawless customer service, and build a high-performing team.
If you are a self-starter with a passion for retail, strong business acumen, and a proven track record of hitting targets, we want to hear from you!
What You’ll Do
Sales & Commercial Performance
- Drive Results: Take full ownership of sales budgets, monitor targets, and motivate your team to consistently exceed KPIs.
- Commercial Strategy: Analyze sales and merchandise reports to maximize opportunities, plan and execute twice-yearly sales events, and partner with the stockroom supervisor to ensure stock depth meets demand.
- Community Engagement: Build local client relationships, understand your local market, and execute impactful store-level marketing and promotional campaigns.
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Team Leadership & Development
- Coach & Inspire: Recruit, train, and develop a positive, productive sales team.
- Succession Planning: Train and empower senior team members to confidently deputize in your absence.
- Performance Management: Conduct structured, timely performance reviews and manage cost-effective staff rotas to minimize overtime.
Customer Experience & Visual Standards
- Elevate the Customer Journey: Host regular group training sessions focusing on customer service standards and product knowledge.
- Visual Excellence: Maintain impeccable visual merchandising and housekeeping standards in line with company guidelines.
Operations, Security & Compliance
- Loss Prevention: Ensure strict cash-handling procedures are followed and maintain inventory integrity to keep stock losses under 2%.
- Store Security & Maintenance: Supervise building maintenance, manage alarm systems, oversee key-holding procedures, and run twice-yearly stock takes.
- Health & Safety: Ensure the store remains fully compliant with legal, fire, environmental health, and company safety regulations.
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What We Are Looking For
- Proven Experience: Previous experience in a Retail Management position is essential, with a demonstrable track record of driving sales.
- Leadership Skills: Strong team management experience with the ability to coach, train, and motivate others.
- Business Acumen: Highly organized with a solid understanding of retail operations, KPIs, and stock control.
- Flexibility: Willingness to work a flexible rota, including late shifts, weekends, and holidays. (Occasional travel to other UK store locations may be required).
- Compliance Knowledge: Familiarity with retailing laws, particularly the Sale of Goods Act and Health & Safety regulations.
Why Join Us?
This is an excellent opportunity to make a visible impact within a supportive global brand, working closely with senior UK leadership. We offer a fast-paced, collaborative environment where your ideas are valued and your professional growth is supported!
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