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The Role
We’re on the lookout for a Store Manager for our new store in St Albans, to lead and develop the team to drive sales, deliver exceptional customer service, maximise commercial performance, and oversee daily operations.
What You Will Be Doing
The Store Manager will be leading, motivating, and coaching the store team to reach and exceed the store’s goals which include sales targets, KPIs and compliance using our training tools – whilst ensuring CT’s exceptional customer service and product knowledge. You’ll recruit, nurture and retain the best talent for CT and your store. You'll be promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers.
You will also identify sales opportunities and generate corporate activity and new business. You’ll also build strong relationships with your peers and Head Office departments to effectively handle all matters that concern the store and team - this includes stock control, payroll/budgeting, layout, promotions, staff development and employee relations.
You’ll make commercial decisions to support the store, in particularly for VM where our VM team will support and ensure that the visuals reflect brand identity. You will be the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes.
What We Are Looking For
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.
Required Skills & Experience:
- Proven experience as a Store Manager with the ability to lead, coach, and inspire a high-performing team to achieve strong results
- Excellent customer service and relationship-building skills with customers and stakeholders
- Highly commercial with strong analytical skills
- Strong planning and organisational abilities, maintaining a clear long-term vision
- Highly commercial mindset with strong analytical, oral, and written communication skills
- Stock management and loss prevention experience
- Knowledge of understanding systems with a good understanding of Microsoft Office
- Strong relationship building skills and stakeholder/customer management
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What you can expect from us:
- Competitive salary and an excellent quarterly bonus scheme
- Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- We will help you get to work too! We have a great cycle to work scheme and relocation packages to support career development
- We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
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That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
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