Michael Kors
Store Manager
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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
STORE MANAGER - MANCHESTER CITY CENTRE
Leading with responsibility for all aspects of store management, the Store Manager is responsible for building and leading a team dedicated to driving the business. The Store Manager is also accountable for meeting all operational budgets and developing and maintaining a proactive business plan.
Major Responsibilities
People:
- Inspire, lead, and coach the store team to create a culture of performance, accountability, and results.
- Recruit top talent while training and developing staff to build a team of true Jet Set Ambassadors.
- Drive team retention by ensuring actionable talent and succession plans are in place.
- Support, implement, and follow up on all training and onboarding initiatives for new hires.
- Take accountability for the regular evaluation of each Jet Set Ambassador's performance, providing ongoing feedback and coaching.
- Proactively manage and resolve all HR issues in collaboration with the HR Department.
- Ensure image and grooming standards are aligned with brand policy.
- Partner with the District Manager (DM) to review the integrity of PTS and identify opportunities for improvement.
- Collaborate with retail partners on sales strategies, product knowledge, brand standards, and customer service excellence.
- Practice and role model company behaviors, ensuring effective use of the Behavior Toolkit.
- Lead the team of Jet Set Ambassadors to prioritize exceptional customer experiences that drive loyalty and repeat business.
- Ensure Jet Set Ambassadors maintain client communication through all available clienteling applications.
- Proactively manage the client database and utilize customer information to increase sales.
- Maintain a strong sales floor presence and lead by example.
- Provide coaching and support to help Jet Set Ambassadors resolve customer service issues, empowering them to make decisions in the customer's best interest.
- Generate additional revenue through local customer events.
- Build and maintain strong communication with the District Manager, corporate office teams, mall management, retail partners, and other stores to drive district-wide performance.
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Sales:
- Meet and exceed sales goals while holding yourself and the team accountable for results.
- Analyze business reports and develop action plans to ensure expectations are met or exceeded.
- Work with the team on quarterly planning to establish effective business plans that achieve targets.
- Track and communicate business results and opportunities, driving sales performance and product knowledge.
- Ensure sales and unit goals are established and clearly communicated to all Jet Set Ambassadors.
Operations:
- Ensure the store maintenance and auditing program aligns with brand standards.
- Control store expenses and continually seek opportunities to reduce costs.
- Maintain inventory control integrity through bi-annual inventory counts.
- Prioritize loss prevention, taking immediate action on early signs of loss in collaboration with the Loss Prevention Regional Manager (LPRM).
- Optimize store scheduling by ensuring the right people are in the right place at the right time.
- Collaborate with the District Visual Merchandising Manager (DVM) to implement and maintain all visual merchandising directives and execute effective merchandising strategies.
- Partner with logistics and product teams to ensure the appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
- Ensure all company communication platforms are utilized effectively and that relevant actions are taken.
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Job Requirements:
- Proven retail management experience in a fast-paced retail environment.
- Charismatic and inspirational leadership skills.
- Strong technology proficiency, with the ability to leverage technology to drive sales and enhance the customer experience.
- Ability to work under pressure and thrive in a fast-paced, challenging environment.
- Excellent organizational, interpersonal, and follow-up skills with strong attention to detail and accuracy.
- Proficiency in retail math, KPI analysis, and Microsoft Office applications.
- Fluent in English.
What We Offer
- Competitive compensation package.
- Employee discount across Michael Kors and Jimmy Choo.
- Clothing allotment.
- Employee Wellbeing Programme.
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
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