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Store Manager
Store Manager – Saltrock (Coastal Lifestyle Brand)
Are you a lover of all things outdoors, passionate about product presence in-store, and committed to exceptional customer service? Do you thrive working for a brand like Saltrock? If so, join our team as we embark on the next chapter of this coastal lifestyle adventure.
About the Brand
For over 30 years, Saltrock has been at the heart of British coastal living—holiday inspiration, family fun, spirit, and joy—inspired by waves, land, and coastal landscapes. Since 1988, our iconic print designs have grown into a beloved Devon brand celebrated for quality, aesthetic appeal, and visual storytelling.
The Role
We’re seeking a fun, energetic, and highly motivated individual to step into our exciting contract position (40-hour week). This opportunity is ideal for a seasoned retail professional, someone with impeccable visual merchandising standards, or a supervisor looking to progress into a Store Manager role.
Key Responsibilities
Relationships
- Proactively build and maintain professional commercial relationships across the business, ensuring Saltrock’s needs are met.
- Collaborate closely with Head Office, Distribution Centre (DC), and the retail team to make store-level, data-driven commercial decisions.
Customer Experience
- Deliver exceptional customer service—engage and proactively sell to customers to create a warm, welcoming, and positive experience.
- Enforce company policy adherence, particularly health and safety standards, to protect both staff and customers.
- Maintain stringent security awareness through compliance with all company security procedures.
- Lead a team that ensures daily standards are exceeded.
Sales & Financial Performance
- Accurately manage the commercial file: monitor sales, update reporting, and use insights to drive decisions and opportunities.
- Strictly adhere to markdown scheduling and pricing protocols to maximise profitability.
- Ensure efficient staffing levels—align coverage with peak trade periods to hit sales targets.
- Oversee expense controls to optimise budget usage.
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Stock, Maintenance & Visual Standards
- Maintain high housekeeping and appearance standards in-store and stockrooms for a healthy, inviting environment.
- Oversee stock management: track losses, manage markdowns, and monitor replenishment levels to avoid gaps.
- Apply visual merchandising principles to maximise product visibility and appeal. Ensure displays are commercial yet artistic.
- Handle timely deliveries, stock presentations, and restocking efficiently.
- Maintain highest visual and cleanliness standards, reflecting Saltrock’s unique lifestyle brand aesthetic.
People & Team Leadership
- Recruit, onboard, and develop talent aligned with Saltrock’s values. Manage all probationary periods and timed evaluations.
- Deliver structured inductions to new team members, ensuring competency checks and Head Office liaison.
- Coach and mentor team members to refine their skills, boost performance, and address disciplinary concerns fairly.
- Foster a motivated, high-spirit team, driving customer-focused excellence as Saltrock ambassadors.
- Maximise sales conversion: ensure staff capitalise on every opportunity provided by the shop floor.
- Proactively benchmark performance against competitors and share insights with Head Office.
Communication & Administration
- Execute all corporate paperwork and tasks diligently and on time.
- Deploy and maintain communication systems for team alignment, line managers, and head offices.
- Ensure all communications—internal and external—remain clear, courteous, and diplomatic.
- Share commercial results and action points effectively with relevant stakeholders.
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Core Competencies
- Commercial acumen to drive store profitability within operational efficiency.
- Sales and revenue management—ensure targets are met through ** knjźžt visual presentation and staff motivation**.
- Strategic merchandising skills to align stock with cultural inspiration, aesthetic, and sales goals.
- Support Retail Controller on wider initiatives and priorities.
Why Join Saltrock?
We prioritise work-life balance, personal development, and recognition within our rewarding business. Some highlights:
- Holiday: 33 days per year (including statutory days + bank holidays), plus an extra 2 days [after 5 years of service] (pro-rated for family members).
- Birthday Benefit: One fully paid day off on or around your birthday.
- Uniform Allowance for your professional Saltrock look.
- -discounted purchases: 50% off Saltrock products (at retail price), plus a fantastic bulk discount (50%) on Crew Clothing.
- Generosity to community: Use 3 paid charity days per year to honour meaningful causes.
- Life Assurance: Covering 4x your salary to protect your investment.
Requirements
- Retail experience required—excellent track record of sales, leadership, and hands-on management.
- Strong visual merchandising skills, evident through creative and commercial presentation.
- Unwavering knowledge of customer service excellence and qualities engagement techniques.
- Ability to solve problems quickly in fast-paced retail environments.
- Attention to detail when handling paperwork, budgets, and compliance tasks.
- Regional flexibility—this role can involve travel to surrounding branch meetings (if applicable).
- Alignment with Saltrock’s coastal lifestyle values and ability to authentically represent the brand.
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