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Store Manager
Store Manager | UNTAMD London, Westfield White City
About the Brand
If you love design, craftsmanship, and meaningful connection, you’re in the right place. UNTAMD is a London-born contemporary jewellery brand that celebrates individuality through timeless and refined designs. Our pieces are created to last a lifetime, balancing strength and softness, modernity and emotion.
We are a creative and fast-growing brand driven by authenticity, collaboration, and attention to detail. At UNTAMD, we believe luxury is about experience and connection: how our clients feel, the stories we tell, and the relationships we build.
Our values—Be Authentic, Act with Intention, and Celebrate Connection—shape how we design, communicate, and lead.
The Role
We are looking for an inspiring Store Manager to lead our London store. You will be an ambassador of UNTAMD, embodying the brand’s spirit and ensuring excellence across every touchpoint.
This role combines creativity with commercial focus. You’ll drive sales performance, nurture a passionate team, and deliver an exceptional customer experience that captures UNTAMD’s distinctive voice and energy.
Key Responsibilities
Leadership and People
- Lead, motivate, and inspire your team to deliver excellence in service and presentation
- Coach and develop team members through regular feedback, goal-setting, and training
- Recruit and onboard talent aligned with UNTAMD’s values and vision
- Create an inclusive, positive, and collaborative store culture
- Set clear objectives and track performance to exceed commercial targets
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Customer Experience
- Lead by example on the shop floor, delivering a warm, personal, and memorable service
- Build and nurture long-term customer relationships through authentic connection and follow-up
- Champion CRM practices to enhance loyalty and retention
- Support in-store events and activations that reflect UNTAMD’s brand story
- Handle customer concerns with empathy, professionalism, and care
Commercial and Operations
- Achieve and exceed sales goals, conversion, and key KPIs
- Analyse reports to identify business opportunities and implement action plans
- Maintain operational excellence, from cash management to stock accuracy and visual standards
- Manage budgets, payroll, and controllable costs in line with company targets
- Ensure compliance with all health, safety, and security protocols
- Partner with head office on marketing launches, merchandising, and seasonal initiatives
Product and Presentation
- Maintain in-depth product knowledge and ensure the team can share it confidently
- Oversee visual merchandising to align with UNTAMD’s brand aesthetic
- Monitor stock levels and replenishment, ensuring accuracy and minimal loss
- Ensure every display and interaction reflects UNTAMD’s design philosophy and attention to detail
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About You
- Minimum three years of experience in store management within jewellery, fashion, or premium retail
- A natural leader with strong communication, coaching, and motivational skills
- Commercially minded with proven results in driving sales and managing KPIs
- Passionate about jewellery, craftsmanship, and storytelling
- Calm under pressure, organised, and detail-oriented
- Warm, approachable, and guided by integrity
- Fluent in English; additional languages are a plus
Employee Benefits
- Competitive salary and commission opportunity based on store performance
- 25 days of holiday
- Birthday day off
- Generous staff, family, and friends discount
- One paid volunteer day each year to support a cause you care about
- Regular social events and brand gatherings
Join Us
At UNTAMD, we believe in individuality, in jewellery, in style, and in people. We are proud to be an equal opportunities employer, creating a workplace where every voice is valued, and everyone can thrive as their authentic self.
If you are ready to lead with purpose, creativity, and confidence, we would love to hear your story.
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