Birkenstock
Store Manager Bicester (m/f/d)
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Store Manager Bicester (m/f/d)
Store Manager (Customer Experience & Operations) – BIRKENSTOCK
BIRKENSTOCK is a global brand that embraces all consumers regardless of geography, gender, age, and income. The company is rooted in a family tradition of shoemaking dating back to 1774. With around 7,100 employees worldwide, BIRKENSTOCK is the largest employer in Germany’s footwear industry. Committed to quality, the company produces over 95% of its products in Germany and sources more than 90% of its materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein, with additional locations in Germany and sales offices in Europe, North America, the Middle East, and Asia.
About the Role
As a Store Manager with a focus on Customer Experience and Operations, your role is central to delivering the BIRKENSTOCK brand promises. You will set the tone for an exceptional retail experience, foster a positive team culture, and drive operational excellence. This is a dynamic, ownership-oriented position where you will make a tangible difference in growth, customer satisfaction, and team development.
Your Responsibilities
- Customer-Centric Leadership: Serve as the face of the BIRKENSTOCK brand, embodying its values through impactful interactions and ensuring customers experience the quality and craftsmanship firsthand.
- Team Motivation & Culture: Build a welcoming and collaborative work environment, where achievements—big and small—are celebrated consistently. Act as a role model and mentor to your team.
- ** recruitment and Development** : Recruit, train, and coach team members, empowering continuous growth and improvement within the store.
- Commercial Performance: Monitor and ensure the store’s commercial success, keeping the team aligned with targets and optimising sales performance based on relevant KPIs.
- Strategic Growth: Collaborate with Area Management, HR, and Retail Operations to plan store development initiatives that enhance brand awareness and customer engagement.
- Service & Problem-Solving: Be your team’s dependable point of contact, offering empathy and expertise to navigate challenges with proactive solutions.
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Requirements & Competencies
- Self-Reliance: Years of experience in store management with a demonstrated history in leadership. Your track record should highlight your ability to inspire and guide teams effectively.
- Sales & Customer Passion: An inherent enthusiasm for sales and providing outstanding customer service, paired with an approachable demeanour and the ability to motivate others.
- Trend Awareness & Digital Savvy: A keen sense of fashion and emerging footwear/retail trends, alongside an affinity for social media and digital engagement.
- Results & Detail-Oriented: A structured, analytical mindset to interpret and optimise retail KPIs, paired with precision and attention to detail.
- Technical Proficiency: Fluency in MS Office and experience with cash register systems.
- Language Skills: Strong proficiency in English required; proficiency in additional languages is a welcome asset.
- Brand Alignment: A genuine passion for BIRKENSTOCK’s mission and a shared commitment to achieving long-term brand success.
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Why Apply?
BIRKENSTOCK offers:
- A dynamic, expansive work environment, reflecting the growth and values of a global brand.
- Responsibility and design freedom to innovate, tailored to your style and ambition.
- An authentic and open organisational culture, offering opportunities for leadership development.
- Exceptional career progression and a sense of making visible impact in your local and global community.
Our Talent Acquisition team invites you to apply for this role. Please submit your application in English. The journey to shaping the future of BIRKENSTOCK begins with you—apply today!
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