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Store Manager – Retail (Luxury)
Department
Retail
Reports To
Head of Retail Operations & Business Development
Direct Reports
- Store Supervisor
- x2 Sales Associates
Working Pattern
5 days / 40 hours per week, including Saturdays and Bank Holidays as required.
Location
Old Church Street, Chelsea, London
About Manolo Blahnik
Our Values:
- Every day, the energy, creativity, and passion of Manolo permeates through our business.
- We believe in the artist and the artisan; we are innovative while protecting our heritage.
- We strive for timeless beauty and quality craftsmanship.
- We celebrate curiosity and work proactively with a solution-focused mindset.
- We uphold family values, treating everyone with honesty, respect, and kindness while nurturing our teams to deliver excellence.
- Our goal: To make people smile.
Purpose
As the Store Manager, you will drive sales and profitability, ensuring the highest standards of customer service and brand representation. Your leadership and strategic vision will optimise commercial performance, enhance customer experience, and drive long-term growth for the Manolo Blahnik boutique(s).
Key Responsibilities
Leadership and Mentoring
- Coach and mentor team members through daily/weekly commercial objectives.
- Inspire and motivate the team through personnel incentives and high standards.
- Foster self-awareness and continuous self-development.
- Ensure respectful, inclusive team collaboration, maintaining boutique presentation and participation.
- Deliver product training and client service training alongside the Learning & Development team.
- Oversee recruitment, evaluation, and development of the store team, including succession planning.
- Implement People & Culture policies, resolving staff issues proactively in collaboration with the HR Team.
- Maintain high operational standards and a positive work environment.
Strategy and Analysis
- Provide merchandising feedback to the Merchandising function and Head of Retail Operations.
- Conduct weekly market studies, analysing:
- Competitor performance.
- Product mix, prices, and local/visiting clientele.
- Sales opportunities and trends.
- Manage sales data, analysis, reporting, and evaluation.
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Commercial and Sales
- Lead the team in KPI and target achievement, providing targeted Coaching anddevelopment opportunities.
- Track and update performance metrics (sell-throughs, product/client trade feedback).
- Uphold visual merchandising and store maintenance standards.
- Lead two major seasonal sales events (and additional as necessary).
- Provide actionable analytical/qualitative feedback to commercial stakeholders.
- Develop strategies to grow the boutique in line with company revenue and commercial goals while retaining key clients.
- Proactive customer acquisition, development, and retention efforts.
- Weekly/monthly performance reports on clientele and product lines, combined with improvement-driven action plans.
- Monitor retail industry trends, customer initiatives, and local competitor activities.
- Collaborate with Head of Retail Operations, Communications, and Events to plan and execute boutique and external events.
Client Experience
- Deliver exceptional service and post-sale support, handling complaints professionally.
- Exhibit deep product knowledge, sharing brand insights and coaching team members.
- Build long-term client relationships, creating a regular, high-value customer base.
- Cultivate ties with local businesses/brands to expand the MB footprint and assist with high-end client events.
Operational Excellence
- Champion retail excellence, ensuring presentation, service, and standards remain uncompromising.
- Manage all store operations, including:
- **Payroll, cash handling, invoicing, replenishment, sundry services`.
- **Mandatory compliance training attendance.
- Ensure effective merchandising, stock replenishment, and housekeeping execution.
- Collaborate with Stock Control Manager for:
- Invoicing.
- Omni-channel fulfilment.
- Mandatory stock audits and year-end preparations.
- Work with Head of Retail Operations & Internal Controls to develop and operate store policies.
- Maintain health and safety compliance, alongside the Facilities Team.
- Perform other tasks as requested.
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Skills & Experience Required
- +5 years in retail management, ideally in the luxury sector.
- Proven commercial aptitude and business acumen in luxury retail.
- Strong leadership and accountability skills, including:
- Motivating and inspiring teams.
- Coaching, mentoring, and driving performance excellence.
- Demonstrated event management experience.
- Exceptional analytical skills, with strong report writing, accuracy, and problem-solving capabilities.
- Solutions-focused, with the ability to prioritise and meet tight deadlines.
- Proficient in Microsoft Office.
- Excellent communication skills (written and verbal) for multi-level engagement.
- Level of finesse, quality, and diligence in every task.
- Ambassadorial presence: embodying Manolo Blahnik’s values with passion.
Benefits
- 4 pairs of Ambassador Shoes per year
- 50% friends and family discount
- 25 days holiday + an extra day off on your birthday
- Workplace nursery (via salary sacrifice scheme)
- Cycle-to-work scheme
- Employment Engagement Calendar
- Company pension contributions
- Comprehensive private medical insurance
- 2 executive coaching sessions per year
- Extended family-friendly policy
Our Commitment to Diversity, Equality & Inclusion
Manolo Blahnik is an equal opportunities employer, promoting a caring, diverse, and inclusive culture. We foster a sense of belonging by:
- Hiring based on capability and performance.
- Celebrating diversity of thought and background.
- Ensuring equity in opportunities and career progression.
- Intentionally eliminating discrimination at all levels.
If you require reasonable adjustments during interviews or recruitment, please inform us.
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Skills
Retail Management
Leadership
Coaching
Mentoring
Analytical Skills
Problem-Solving
Communication
Team Building
Sales Strategy
Customer Service
Visual Merchandising
Event Planning
Stock Management
Market Analysis
Client Relationship Management
Operational Excellence
Location