Claw Kingdom Ltd
Store Manager Claw Kingdom Nottingham
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Company Description
Claw Kingdom Ltd is the UK’s first Human Claw Machine arcade, offering a unique family entertainment experience designed to reduce screen time and encourage creativity and real-world connection. Founded by a family for families, the brand rapidly gained traction with strong social media engagement, media coverage, and influencer attention after opening its first location in Leicester. Claw Kingdom focuses on immersive, social-first entertainment that creates memorable experiences for visitors of all ages. The company is now expanding across the UK through franchise opportunities and exploring strategic partnerships and investment to enter high-footfall international markets such as the UAE. Team members join a growing, innovative business that is reshaping how families spend time together.
Role Description
The Store Manager Claw Kingdom Nottingham
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The Store Manager Claw Kingdom Nottingham will oversee the daily operations of the on-site arcade location in Nottingham in a full-time capacity. This role includes:
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- Leading and motivating the team
- Managing staff scheduling
- Ensuring that every guest receives a safe, fun, and engaging experience
The Store Manager will be responsible for:
- Opening and closing procedures
- Cash handling
- Inventory and stock control
- Implementing retail loss prevention measures
The role involves:
- Monitoring customer feedback
- Resolving issues promptly
- Maintaining high levels of customer satisfaction and service standards
The Store Manager will also:
- Support local marketing initiatives
- Uphold brand guidelines
- Report on store performance to the leadership team
Qualifications
- Demonstrated skills in Customer Service and Customer Satisfaction, with a focus on creating memorable guest experiences.
- Strong Communication skills, including the ability to interact effectively with customers, team members, and management.
- Experience in Store Management, including staffing, scheduling, and day-to-day retail or leisure operations.
- Knowledge of Retail Loss Prevention practices to protect assets and ensure compliance with company procedures.
- Previous experience in retail, hospitality, or family entertainment environments is highly beneficial.
- Proven ability to lead and develop a team, handle busy periods, and maintain composure in a fast-paced setting.
- Basic proficiency with point-of-sale systems and standard business software (e.g., email, spreadsheets, scheduling tools).
- Flexibility to work weekends, evenings, and holidays as required by the operational needs of the arcade.
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