Cubitts
Store Manager Edinburgh
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Store Manager
The UK optical industry is due for a transformation—after three centuries, products remain tired, standards mediocre, and experiences dull. Cubitts is leading the charge to build the world’s most innovative and customer-centric spectacles company.
The Role
A Store Manager will be the linchpin of success for your team and store. With energy, purpose, and full accountability, you’ll drive commercial performance, cultivate a collaborative culture, and deliver exceptional customer experiences. Working closely with your Assistant Manager, your focus will be on continuous growth—both for your team and the business.
Key responsibilities include:
- Leading recruitment, onboarding, and development of a high-performing team, ensuring clear succession plans and personalised growth opportunities for every member
- Fostering a culture driven by engagement scores of 85%+, with a focus on retention and team development
- Guaranteeing operational excellence and commercial performance alignment with business KPIs
- Setting the standard for exceptional service, monitored through NPS (Net Promoter Score) and mystery shop results
- Acting as a brand ambassador, engaging customers with Cubitts’ story, values, and craft, and supporting initiatives that attract and retain new audiences
- Championing excellence in Made-to-Measure and Bespoke services, partnering with your Assistant Manager to ensure a seamless in-store experience for every customer
- Mastering product and optical knowledge, leading complex disbursements, and mentoring your team
- Maintaining a clean, organised store environment, optimising merchandising and stock using data to align with Cubitts’ visual identity and drive sales
- Collaborating across departments to drive improvements, share insights, and promote a high-performance culture
- Upholding the highest standards of professionalism, compliance, and integrity within your team’s operations
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Requirements
Who you are
- Proven experience in optical retail management, preferably within a customer-focused and service-driven brand
- A bold, inspiring leader who prioritises team success, committing to excellence in every aspect
- Passionate about people; a champion for inclusivity and growth, nurturing team engagement through recognition and development
- Resilient and adaptive, with a practical, solutions-focused mindset that thrives under pressure
- A strategic thinker with strong business acumen, delivering measurable results
- ** detail-oriented**, taking pride in precision for both team and store performance
- Ambitious and purpose-driven, eager to grow with an organisation that empowers meaningful impact
Our Values
Our teams embody the following traits:
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- Pioneers — Inspire through innovation, rising to challenges and embracing continuous growth
- Proud — Drive excellence and uphold high standards, going the extra mile for optimal outcomes
- For All — Foster inclusivity, encourage teamwork, and celebrate both individual and collective strengths with empathy and openness
Benefits
At Cubitts, we invest in our people with benefits that support both work and wellbeing:
- Complimentary spectacles, eye examinations, and substantial discounts
- Flexible holiday options, including the ability to buy and sell holiday
- Paid time off for life milestones (e.g., weddings, births, major birthdays)
- Annual season ticket loan
- Cycle to Work scheme
- Comprehensive life assurance coverage
Diversity & Inclusion Our ethos builds on a culture where everyone feels valued, respected, and empowered to be their authentic self.
We embrace diversity in all forms, believing a range of perspectives and backgrounds enriches our environment. Equality underpins everything we do—removing barriers, offering equitable opportunities, and creating an inclusive, welcoming space where all employees belong.
Contract
- Type: Permanent (40 hours/week)
- Hours: Monday–Sunday
- Salary: £34,922.08
- Location: Cubitts Edinburgh (Job Grade: Store Manager UK Level 1)
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