Pandora
Store Manager - Hartlepool (Full-Time)
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Store Manager - Hartlepool (Full-Time)
Store Manager – Retail Operations (UK)
Highly competitive salary, monthly bonus of 10% (with potential for 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits included!
About the Opportunity
We are seeking a pro-active, results-driven Store Manager to join our team in the UK. If you love leading retail operations, inspiring high-performing teams to meet and exceed targets, and delivering world-class customer service, this could be the perfect role for you.
Recognised among the UK’s best places to work, we were featured in the Sunday Times “Best Places to Work 2023” (one of only 11very large employers in this category).
The Role
As Store Manager, you will be the brand ambassador, ensuring commercial success through exceptional leadership and team motivation. Key responsibilities include:
- Managing the Assistant Manager and a team of supervisors and sales assistants
- Creating an outstanding in-store experience that leaves customers with special memories
- Driving sales and profitability by identifying and capitalising on KPI-boosting opportunities
- Setting the standard for Pandora’s exemplary customer service with your own high-performing approach
- Maintaining a strong retail floor presence, educating the team on product knowledge, and overseeing back-of-house operations
- Supporting team development, nurturing talent, and ensuring succession planning
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Our goal: Unlocking team potential to exceed targets and elevate the Pandora experience.
What We’re Looking for
Core Requirements
The ideal candidate will be:
- A passionate team player with a proven track record in leadership and high-performance retail
- An ambassador for the Pandora brand, embodying our core values: dreaming, daring, caring, and delivering
- someone who thrives on collaboration, drive, and excellence
Key Skills & Experience
✅ Proven retail experience, preferably in luxury/accessible consumer products (e.g., senior supervisor or Assistant Manager roles) ✅ Sales & profitability expertise, with a focus on achieving and surpassing KPIs ✅ A passion for customer service, driving a high-performance culture within the team ✅ Ability to analyse data, identify trends, and take actionable steps to improve performance ✅ Strong communication & leadership skills to coach staff effectively ✅ Adaptability and a positive, solution-focused mindset ✅ Well-presented appearance, taste for high-quality products, and enthusiasm for retail
Why Work with Pandora?
Our people at Pandora are at the heart of our success. We offer unparalleled career progression and a competitive rewards package:
🏆 Highly competitive salary ✅ 10% monthly bonus (up to 20% if stretch targets are met) 💍 Annual jewellery uniform allowance – spend on personal statement jewellery! 🎁 Generous employee discount across our products 🏠 Access to our online benefits platform with exclusive retailer, hospitality & entertainment discounts 💼 Retail Trust support – mental health, financial advice, legal aid, and more for you and your loved ones 🎉 Annual parties, incentives, and gifts
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About Pandora
Pandora is the world’s largest jewellery brand, specialising in hand-crafted, accessible luxury jewellery from 100% recycled silver and gold. Each piece tells a story, empowering wearers to express their identity.
- Operates in +100 countries, with +7,000 sales points (including +2,800 concept stores)
- 39,000+ employees globally, headquartered in Copenhagen, Denmark
- Committed to sustainability, aiming to halve greenhouse gas emissions by 2030
- Listed on the Nasdaq Copenhagen, with £4.4bn+ revenue (2025)
Candidates Matter
Pandora’s recruitment process ensures a transparent, fair, and equal-opportunity experience. To help us focus on your skills, we ask candidates to:
✔ Remove personal details (no photos, age, marital status, etc.) from your application ✔ Let us know early if you require reasonable interview adjustments
Ready for your next challenge? Apply now and be part of a world-class team shaping the future of luxury retail!
Pandora – where every piece of jewellery tells your story.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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