Pandora
Store Manager - Hartlepool (Full-Time)
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Store Manager - Hartlepool (Full-Time)
Store Manager – Retail Operations (Pandora)
Competitive Compensation & Benefits
- Highly competitive salary
- Monthly bonus of up to 10% (20% if stretch targets are achieved)
- Generous employee discount
- Annual jewellery uniform allowance
- Access to an exclusive benefits platform with retail, hospitality, and entertainment discounts
- Health & wellbeing support through Retail Trust
- Career development incentives, parties, and annual rewards
- Freedom to express individuality through a tailored jewellery allowance
The Role
As the Store Manager at Pandora, you will serve as our brand ambassador, driving the store’s commercial success and delivering exceptional customer experiences.
Key Responsibilities
• Lead a high-performing team of assistant managers, supervisors, and sales assistants, fostering a culture of daring excellence and outstanding customer service • Monitor and maximise sales performance, ensuring the store consistently meets and exceeds KPIs • Train and empower your team to specialist level in our luxury handcrafted jewellery, aligning with Pandora’s global brand values • Leverage data and trend analysis to identify opportunities and address challenges effectively • Maintain a strong retail floor presence, inspiring the team and ensuring operational efficiency • Develop and nurture your team’s long-term succession while representing the brand with authenticity and pride
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What Has Success Looked Like?
Our ideal candidate is a natural leader with hands-on retail experience, passion for exemplary customer service, and a commitment to driving profitable growth.
You’ll Excel If You:
✅ Proven track record in sales growth, team management, and profitability in a leading consumer retail environment ✅ A passionate advocate for our brand’s global strategy, able to align Pandora’s values—dreaming, daring, caring, and delivering—with local execution ✅ Strong data literacy with the ability to diagnose challenges, act decisively, and optimise store performance ✅ Outstanding communication and coaching skills to develop and retain a high-performing store team ✅ A problem-solver with adaptability and a can-do attitude that inspires others ✅ A true brand champion who embodies our luxury retail ethos and has a innate taste for desirable products
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Why Join Pandora?
We are The Sunday Times ‘Best Places to Work’ 2023 in the UK’s “very large” employer category. Our people are at the heart of our story, and we invest in career progression, meaningful rewards, and a culture that celebrates individuality.
Transparency & Equity
Our recruitment process is transparent, fair, and inclusive. To ensure equal opportunity, we kindly ask candidates to avoid including identity-related elements such as photos or personal identifiers.
If you require reasonable adjustments during interviews, please let us know as soon as possible.
About Pandora
The world’s largest jewellery brand, Pandora designs accessible luxury through handcrafted, ethical pieces made from 100% recycled silver and gold.
With operations in 100+ countries and 7,000+ retail points, we believe in self-expression and sustainability. Headquartered in Copenhagen, we craft timeless companions—on a mission to halve our emissions by 2030.
Pandora. Inspiring self-expression, every day.
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