Costa Coffee
Store Manager - Hayes Lombardy Retail Park
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Store Manager - Hayes Lombardy Retail Park
Store Manager – Hayes Lombardy Retail Park (Permanent, Up to £38,000 p.a.)
At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz, and proudly making greatness every day.
Why Costa?
We’re a global coffee brand with bold plans, committed to crafting a workplace where brilliance happens:
Remuneration & Benefits
- Access to the Coca-Cola share scheme, inclusive of matched contributions
- 50% discount on all favourite Costa food & drinks in Costa-owned stores
- Smart pension fully matched up to 10% of salary
- Quarterly and annual incentive scheme, offering opportunities to earn up to £10,000 as a bonus (store-dependent)
- Explore more perks: https://bit.ly/costaperks
Our Values
We’re passionate about being a great place to work where authenticity is celebrated. Core principles include:
- Disciplined to Deliver
- Passion for Progress
- Win with Warmth
- Courage to Challenge
- Trusted Team Players
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The Role: What You’ll Do
As a Store Manager, this is more than running a store—it’s about owning success. Your key responsibilities include:
- Customer Excellence
- Meeting all customer needs to drive strong customer service cultures
- Cultivating a positive Net Promoter Score (NPS)
- Engaging with the local community and expanding the customer base
- Performance Leadership
- Sales & profit management
- Leading a highly effective team
- Recognition & rewards systems
- Brand Reinforcement
- Crafting the ideal customer experience that encourages repeat visits
- Team Growth & Development
- Training & mentoring staff to elevate performance
- Community Engagement
- Embedding Costa’s ethos in the local area
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Where You Fit: What We’re Looking For
We’re passionate for welcoming your unique strengths. Key qualities in a Store Manager include:
- Leadership Expertise
- Proven experience managing & developing successful teams
- Forward Thinking
- Balancing strategic vision with tactical execution
- Ambition & Growth Focus
- Committed to being part of Costa’s long-term growth
- Brand Advocacy
- Upholding high standards aligned with Costa’s ethos
- Resilience Under Pressure
- Thriving in dynamic environments and owning accountability
For reasonable adjustments or general queries, kindly contact: costa.recruitment@costacoffee.com
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