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Store Manager – Ashford Designer Outlet
We’re looking for an experienced Store or Assistant Manager to take the lead at a thriving luxury fashion outlet in Ashford. This is an exciting opportunity to manage a high-profile location, driving both commercial performance and an exceptional customer experience within a premium retail environment.
As Store Manager, you’ll be the face of the business in-store — leading from the front, inspiring your team, and ensuring every client interaction reflects the high standards of service expected in luxury retail.
What you’ll be doing:
- Driving sales performance, building strong client relationships, and exceeding targets.
- Leading, motivating, and developing your team to deliver excellence on the shop floor.
- Using CRM and customer insights to create personalised, memorable experiences.
- Maintaining high standards of VM, stock control, and operational excellence.
- Acting as a role model for clienteling, service, and brand values.
- Creating a culture of accountability, growth, and commercial focus.
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What we’re looking for:
- Proven management experience in premium/luxury retail that really understand how to deliver great customer experiences.
- A natural leader who thrives on coaching, motivating, and getting the best out of people.
- Strong commercial acumen with a track record of exceeding sales and KPIs.
- Confident in clienteling and delivering a seamless customer journey.
- Detail-oriented, organised, and proactive in problem-solving.
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What’s on offer:
- Competitive salary with bonus potential.
- Generous staff discount and access to exclusive sample sales.
- Health & wellbeing resources, plus retail discounts via Retail Trust.
- Ongoing career development within a growing, global retail brand.
This is a fantastic chance to step into a leadership role with a luxury fashion house and make a big impact at one of the UK’s most dynamic outlet destinations.
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