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UK-Store Manager
Location: Westfield London, London, UK
Role Summary
Anker Innovations is looking for an experienced and customer-focused Store Manager to lead our brand experience store at Westfield London. This role will be responsible for the overall day-to-day management of the store, including team leadership, customer experience, operational execution, and commercial performance.
This is an exciting opportunity for a hands-on retail leader with strong commercial awareness, a passion for consumer technology, and the ability to build and develop a high-performing team in a fast-paced environment.
Key Responsibilities
- Take full responsibility for the day-to-day running of the store, ensuring high standards across sales, service, operations, and presentation
- Drive store commercial performance through strong leadership, effective coaching, and excellent customer engagement
- Deliver an excellent customer experience, creating a premium and welcoming in-store environment that reflects the Anker brand
- Lead, coach, and develop the store team to achieve individual and store performance goals
- Recruit, onboard, and train team members, building a strong and motivated store team
- Manage rotas, staffing levels, and daily floor planning to ensure effective store coverage at all times
- Monitor store performance, sales trends, and customer feedback, identifying opportunities to improve results
- Ensure high standards of visual merchandising, product presentation, cleanliness, and overall store environment
- Oversee stock management, replenishment, stock accuracy, and loss prevention processes
- Manage customer queries, complaints, and escalations in a professional and timely manner
- Ensure compliance with company policies, cash handling procedures, and health & safety requirements
- Work closely with internal teams to support product launches, campaigns, promotional activity, and retail initiatives
- Provide regular reporting and feedback on store performance, operational challenges, and opportunities for improvement
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What We’re Looking For
- 3–5 years of experience in store management, retail operations, or a similar leadership role
- Strong track record of driving commercial performance and delivering store KPIs
- Experience in consumer electronics, technology, premium retail, or other customer-led retail environments would be highly beneficial
- Strong leadership and people management skills, with the ability to motivate, coach, and develop a team
- A hands-on approach with the ability to lead from the shop floor
- Excellent customer service skills and a genuine passion for creating strong in-store experiences
- Good commercial awareness and the ability to use store performance insights to drive action
- Strong organisational and problem-solving skills
- Good understanding of retail operations, stock control, visual merchandising, and compliance
- Confident communication skills in English
- Flexibility to work weekends, bank holidays, late trading hours, and peak retail periods as required
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Desirable
- Experience working in a brand-led or experience-led retail environment
- Experience supporting a new store opening
- Interest in consumer technology and smart electronics products
- Experience working within an omni-channel retail environment
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