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Store Manager (London)
Store Manager – OMNES
Join OMNES to be part of a more thoughtful Future. At OMNES, we believe fashion can be beautiful, responsible, and forward-thinking. We create collections designed with sustainability, creativity, and conscious living at their core—and we’re looking for Managers who share these values.
Fashion can be beautiful, responsible and forward-thinking.
Purpose of the Role
The Store Manager is responsible for leading all aspects of the store operation, ensuring an exceptional luxury customer experience, achieving commercial targets, and maintaining brand standards. The role requires:
- Strong leadership
- Sales management
- Team development
- Operational excellence
- A passion for delivering a premium shopping environment
Key Responsibilities
Sales & Commercial Performance
- Drive store sales and profitability in line with company targets.
- Monitor and analyse KPIs, including:
- Sales performance
- Conversion rates
- Average transaction value
- Units per transaction
- Develop and implement action plans to maximise revenue opportunities.
- Ensure effective clienteling and customer retention strategies.
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Customer Experience
- Deliver exceptional customer service, reflecting the premium brand values.
- Build and maintain long-term relationships with VIP and repeat customers.
- Professionally and efficiently resolve customer concerns.
- Ensure the store environment consistently reflects luxury retail standards.
Leadership & People Management
- Recruit, train, coach, and develop team members.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive, high-performance culture.
- Lead by example through professional appearance and behaviour.
Operations & Compliance
- Ensure compliance with company policies and procedures.
- Manage inventory, stock control, and loss prevention.
- Maintain accurate records and reporting.
- Uphold health, safety, and security standards.
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Visual Merchandising
- Implement visual merchandising standards in line with brand guidelines.
- Optimise product presentation to enhance customer engagement and sales opportunities.
Skills & Experience
- Previous management experience within premium, luxury, or high-end retail.
- Strong leadership and team development skills.
- Proven ability to achieve and exceed sales targets.
- Excellent communication and interpersonal skills.
- Commercial awareness and analytical ability.
OMNES at a Glance
As a Certified B Corporation, we believe business should be a force for good. We are an equal opportunity employer, celebrating diversity and committing to an inclusive environment for all employees.
All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to:
- Race
- Colour
- Religion
- Sex
- Sexual orientation
- Gender identity
- National origin
- Veteran status
- Disability status
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