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Hush - Store Manager Opportunity
Hush is a female-founded and female-led fashion brand with big growth plans to double the business over the next few years. Founded over 20 years ago, we’re now stepping onto the high street - opening our first standalone store in Guildford this September.
This is a big moment for us. And a rare opportunity to be part of it from the very beginning. We create a beautiful range of women’s clothing and accessories, defined by effortless style, thoughtful design and a relaxed way of living. Our culture reflects that - collaborative, entrepreneurial and grounded in doing things well.
About the Role
We're looking for a passionate and commercially driven Store Manager to launch and lead our brand-new Marlow store. This is a unique opportunity to build a team from the ground up, establish Hush within the local community and create a store that customers love to visit.
You'll take full ownership of your store's performance, creating an environment where customers love to shop, colleagues love to work and commercial success naturally follows.
Leading from the front, you'll create an exceptional customer experience by building genuine connections, inspiring customers through styling advice and ensuring every visit feels personal. You'll coach your team to confidently represent the Hush brand, delivering consistently warm, knowledgeable service that keeps customers coming back.
You'll use data and commercial insight to drive sales, identify opportunities and maximise store performance. From visual merchandising and stock management to rota planning, budgeting and operational excellence, you'll ensure every aspect of the store reflects the Hush brand and operates to the highest standard.
People are at the heart of everything you do. You'll recruit, coach and develop a high-performing team, creating an inclusive culture where everyone feels valued, supported and empowered to grow. Working closely with your Retail Manager, Head Office teams and external partners, you'll play an important role in the successful launch of our Marlow store and the continued growth of Hush Retail.
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What Good Looks Like
- Successfully launch the Marlow store, creating a welcoming destination that reflects the Hush brand from day one.
- Your store consistently delivers against commercial targets, with strong sales performance, healthy KPIs and a clear focus on sustainable growth.
- Customers leave feeling inspired, valued and excited to return because every interaction is warm, personal and reflects the Hush brand.
- Your team is engaged, motivated and continually developing through regular coaching, clear objectives and honest feedback.
- The store always looks its best, with exceptional visual merchandising, high operational standards and a seamless shopping experience.
- You confidently use data, customer insight and local market knowledge to identify opportunities and make commercially sound decisions.
- Stock is managed efficiently, operational processes run smoothly and the business is compliant across all areas, including Health & Safety.
- You build strong relationships across Retail and Head Office, creating a collaborative culture that supports the success of the wider business.
- You lead with energy, accountability and authenticity, bringing the Hush values to life every day.
About You
You'll be an experienced retail leader with a passion for developing people, delivering exceptional customer experiences and driving commercial success. You're equally comfortable analysing performance as you are leading from the shop floor, and you know how to create an environment where both people and the business thrive.
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You'll also have:
- Previous experience as a Store Manager or in a senior retail management role.
- A proven track record of delivering sales growth and achieving commercial targets.
- Experience recruiting, leading, coaching and developing high-performing teams.
- Strong commercial awareness with the ability to analyse KPIs and translate insight into action.
- A passion for fashion, styling and creating exceptional customer experiences.
- Experience managing store operations, visual merchandising, stock and budgets.
- Excellent communication and relationship-building skills.
- A positive, adaptable and solutions-focused approach with the confidence to lead through change.
- Excitement about opening a brand-new store and building a successful team from the very beginning.
Why You'll Love It Here
- Be part of launching our brand-new Marlow store and shaping its success from day one.
- Join an ambitious, growing retail business with exciting expansion plans.
- A supportive, creative and collaborative culture where your ideas are valued.
- Generous holiday allowance.
- Ongoing learning and development opportunities.
- Generous staff discount, seasonal uniform allowance and additional perks.
Our Commitment
At Hush, we embrace diversity as a strength that drives creativity and innovation. We're committed to building an inclusive workplace where everyone feels valued, supported and empowered to be themselves.
This is just the beginning. If you're excited by the opportunity to launch a brand-new Hush store, build an amazing team and play a key role in our retail growth story, we'd love to hear from you.
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