Virgin Media O2
Store Manager Milton Keynes
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Store Manager Milton Keynes
Store Manager – Retail (Full Time, Milton Keynes)
Ref # 74125 Date Posted 09-Jun-2026
About the Role
As a Store Manager at Virgin Media O2, you’ll embody our core values through leading a team of 5 to 15 employees. Your role will focus on maintaining retail excellence—ensuring every decision, action, and team member reflects our commitment to customer-first thinking.
You’ll build a successful, motivated, and engaged workforce by leading with inspiration, coaching, and fostering a positive work environment. Every day, you’ll create exceptional customer experiences that make a real difference. Travel for store visits and meetings is a requirement of this role.
Who We Are
We are Virgin Media O2—powering the UK’s fastest broadband network, nurturing its most beloved mobile brand, and driving transformational growth as one of the country’s biggest companies. Our diverse, high-performing teams embody innovation, customer-centricity, and limitless potential. Together, we deliver the best in choice and value to the UK.
We pride ourselves on accessibility, inclusion, and equity—builders and supporters of an employer culture where everyone feels valued at every stage of their journey with us.
Key Responsibilities
Team Leadership & Performance
- Have full accountability for your team’s success, including performance, engagement, and daily operational delivery.
- Create a culture of excellence by aligning your team with customer needs, empowering them to love their roles while driving continuous improvement.
- Lead, coach, and inspire through effective communication to build an energised, high-performing team.
Customer-Centric Excellence
- Ensure unbeatable customer experiences through personalised service and consistency across all interactions.
- Drive revenue growth by identifying opportunities and empowering your team to deliver exceptional service.
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Operational Leadership
- Manage budgets and P&L accountability, ensuring profitability and efficiency.
- Optimise operational data (e.g., footfall, matrix hours, employee hours, trading hours) to inform effective rotas and performance metrics.
- Oversee compliance, security, stock management, and fiscal responsibilities (including FCA-compliant practices, security protocols, cash handling, and refunds).
Data-Driven Decision Making
- Use data insights to identify operational bottlenecks, inform scheduling, and enhance store performance.
- Proactively adapt processes and drive continuous improvement based on performance metrics.
Administrative & Compliance Standards
- Maintain adherence to company standards including Health & Safety, cash management, compliance (FCA, retail policies), and security procedures.
Must-Have Requirements
Here is what’s essential for this role:
- Demonstrated ability to work in high-pressure, fast-paced environments (any sector).
- Proven leader with substantial experience managing teams with strong motivation and accountability.
- Budget and P&L management experience with record-keeping and financial responsibility.
- Experience delivering elite customer service through highly motivated teams.
- Ability to provide regular, evaluated, and constructive performance reviews.
- Strong goal-driven mindset with experience setting, tracking, and exceeding targets, including revenue growth initiatives.
- Proficiency in using data inputs (e.g., footfall, operational stats, employee hours) to analyse efficiency and streamline scheduling.
Nice-to-Have Skills
Preferred but not mandatory:
- Strong communication and listening skills tailored to diverse team members and customers.
- Adaptability to meet evolving business needs efficiently.
- Familiarity with operational systems and processes (retail, communication, compliance).
- Experience navigating complex regulations across key areas: customer disputes, FCA compliance, Health & Safety, refund policies, and security.
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Why Join Virgin Media O2?
We thrive on empowering our people to bring their true selves to work. Our inclusive culture fosters innovation, teamwork, and success—because when we’re all our best selves, our business and collaborations are at their peak.
You’ll enjoy a generous reward package and add-ons to support both your work life and personal growth:
- Competitive salary, share schemes, generous bonuses, and performance-based benefits.
- Films on Demand™ atrial cinema in certain stores.
- Fraud InsuranceTM when you use Virgin Pay, covering purchases of your own products in participating stores.
- Cross-links with other Virgin companies, retraining opportunities, and career progressions.
- Financial wellness programs, childcare support, family discounts, and staff events.
- Thousands of Virgin Experiences and discounts for retail staff.
- Comprehensive pension schemes, counseling support, and lifestyle benefits.
Note that benefits availability varies by location and role.
Next Steps
We’re excited to meet you. When you apply, tell us in detail about your experience and path as a candidate, so we may help tailor the process to you. Should your profile align with our goals, we’ll invite you for a telephone conversation and subsequent interview.
Throughout your application, let us know if you require reasonable adjustments to support access to our process. We’re committed to ensuring a seamless experience and appreciative of your patience while we assess a stellar range of talent.
We welcome you to the Virgin Media O2 family and look forward to seeing what you can bring.
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