Marks and Spencer
Store Manager - Nottingham
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Store Manager (Marks & Spencer) – Leadership Role
You’ll lead the full operation as the Store Manager, driving confidence, high performance in teams, and setting the pace in a dynamic retail environment. That means leading with purpose, delivering against bold retail goals, and creating a store where customers love to shop and colleagues feel proud of their work.
This is a high-impact role for leaders who blend resilience, commercial acumen, and inspiration—delivering clarity, accountability, and ambition across every area of the store, from standards to profit and people. High interest means this role may close earlier than advertised—apply today.
About the Role
Marks & Spencer is transforming retail, blending technology, innovation, and exceptional service to create a more conscious, customer-centric experience. As a Store Manager, you’ll own the entire operation, turning ambition into impact while empowering your team to shape the future of M&S.
Key responsibilities include:
- Designing and executing the store’s commercial strategy, driving commercial, operational, visual, and workplace performance against key retail metrics.
- Leading with clarity to ensure every colleague understands their role and is held accountable for delivery.
- Nationally owning transformation initiatives, landing big changes with urgency and pace while maintaining exceptional service and profit.
- Cultivating a high-performance culture through coaching, talent development, and a workplace colleagues love.
- Turning data into action, making fast decisions to boost profit, service quality, and operational efficiency.
- Driving the digital revolution in retail, ensuring teams sell seamlessly across all platforms and channels.
- Being the voice of your store, representing colleagues honestly and ensuring continuous improvement.
- Creating an exceptional customer journey through sharp standards, vibrant merchandising, and diverse teams that go above and beyond.
What You’ll Do
- Drive top-line results: Lead the retail plan, ensuring commercial success, operational excellence, and customer satisfaction.
- Set vision and direction: Align teams around a shared strategy for performance, service, and innovation.
- Lead change: Implement transformation initiatives with clarity and speed, adapting to fast-paced retail demands.
- Build and inspire: Develop a high-performing culture by mentoring leaders, raising standards, and fostering pride in the workplace.
- Harness data: Use insights to streamline operations, maximise sales, and sustain efficiency.
- Bridge digital and physical retail: Empower teams to sell seamlessly across all channels, ensuring omnichannel success.
- Advocate for your people: Be the honest, consistent spokesperson for your team, driving both accountability and support.
- Elevate the customer experience: Deliver consistency, warmth, and exceptional standards—from service to visual appeal.
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Who You Are
This role demands a charismatic, results-driven leader with a proven track record in retail management. You’ll thrive if you:
- Lead large teams with confidence and commercial focus in a fast-moving retail environment.
- Bridge departments—excel in people, operations, merchandising, and strategy, knowing how to bring them together for impact.
- Communicate with clarity and courage, balancing tough calls with empathy to inspire and align teams.
- Embrace transformation—youbring resilience and passion, pushing boundaries to evolve M&S for tomorrow.
- Balance detail and strategy—ensure standards are met, while keeping Vision’s big-picture goals front and centre.
Specific strengths include: ✔ Results-driven leadership: Deliver at pace, holding people to high standards without losing motivation. ✔ Strategic data-mindedness: Use commercial insight and analytics to make agile, Impact decisions. ✔ Digital confidence: Comfortable with omics tools, e-commerce systems, and AI-driven trends. ✔ Partnership-building: Collaborate across teams, peers, and regions to solve problems and drive change.
Requirements
- Proven leadership in retail—managing large teams with a sharp focus on results, service, and accountably.
- Commercial mindset—understanding sales growth, profit maximisation, and cost efficiency in a competitive market.
- It takes guts: the ability to make clear, decisive choices and hold both teams and yourself to the highest standards.
- Passion for innovation—embracing technology while maintaining a customer-at-the-core attitude.
- Talent development: Skillful at coaching managers and leading by example.
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Why Join M&S?
Working for Marks & Spencer isn’t just a job—it’s playing your part in creating magic. Our mission: to redefine British retail with exceptional quality, ethical integrity, and customer-for-focused service.
Perks and Benefits:
🎁 20% colleague discount on all M&S products and many third-party brands—applies for up to a household member. 📅 Competitive holiday entitlement, with the option to buy extra days for extra rest when you need it. 💰 Discretionary bonus schemes, based on team and individual performance. 💼 Generous pension scheme and life assurance, for long-term security. 📚 Tailored induction & skills training for new starters, plus ongoing professional development. 🔥 M&S Choices portal: A treasure trove of discounts on fashion, tech, experiences—and more! 👨👩👧👦 Industry-leading family support—parental leave, flexibility, and neonatal policies that care for every stage of life. 💊 Wellbeing support: Access to Virtual GP, mental health resources, gym discounts, and financial wellbeing tools. 🤝 A day Away from work dedicated to charity volunteering—supporting a cause you believe in. ✨ Psychological safety: A workplace where everyone belongs, thrives, and knows that disability and equality are prioritised.
Diversity & Belonging
M&S is committed to building diverse, representative teams where everyone brings their full self to work. We’re an inclusive organisation, trusted across customer, colleagues, and partners, who believe in bringing change through unity—winning together.
Need flexibility during recruitment? If accommodations or reasonable adjustments would help your application process, let us know—we want to ensure you shine.
Raise the Bar
This is more than a role—it’s a chance to shape the future of British retail. With confidence, ambition, and a little M&S magic, you’ll drive results today—and leave a legacy tomorrow.
Take Your Marks. Commit. Deliver.
🚀 [Apply Now]
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