Venchi
Store Manager Selfridges
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About Us
Let’s bring the Italian soul of chocolate to life!
Since 1878, at Venchi we have celebrated chocolate in all its forms: from the authentic taste of our cocoa origins to the art of gelato. Today, we are a team of over 1,600 people across more than 200 stores worldwide, united by the same passion for quality and Italian excellence.
At the heart of this journey are our values: Taste, Truth, Ingenuity, and Togetherness. They mean creating authentic experiences with care and precision; acting with transparency and responsibility; turning curiosity into impact through creativity and innovation; growing together by building trust and collaboration every day.
Joining Venchi means embarking on an endless journey where tradition meets innovation, bringing quality, well-being, and the joy of positive indulgence around the world.
Your Mission
We are looking for a Store Manager to lead our Venchi store at Selfridges London, driving sales performance, fostering team development, and delivering an exceptional customer experience. As a key part of Venchi’s growth strategy, our Retail channel continues to expand rapidly, making this an exciting opportunity to develop your career within a premium, international, and fast-growing environment.
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Key Responsibilities
- Manage the store’s P&L (profit and loss).
- Lead, motivate and develop the store team (shifts, training, performance).
- Ensure excellence in customer experience and retail sales.
- Monitor retail KPIs (revenue, conversion rate, average transaction value).
- Plan shifts, holidays, and daily operations.
- Oversee warehouse, stock, and inventory management.
- Implement visual merchandising guidelines.
- Collaborate with the Cluster Manager to achieve targets.
The Ideal Candidate
- At least 2 years of experience as a Store Manager / Retail Manager
- Experience in team management within retail
- Strong experience managing KPIs and sales performance
- Availability to work shifts, weekends, and holidays
- Fluent in English
- Experience in food retail, gelato, chocolate, or horeca
- Experience in international retail environments
- … and of course a chocolate and gelato lover!
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What We Offer
- Competitive salary with variable bonus (30% of base salary) linked to performance.
- Continuous training on product, leadership, and retail management.
- Concrete career growth opportunities, also internationally.
- Collaborative and inclusive work environment.
- Exclusive benefits: 30% discount in store, 40% online, gelato/coffee during shifts.
- A company that values merit, diversity, and professional development.
Join us at Venchi and help us bringing the Italian way of life and delicious flavours to every corner of the world!
We look forward to hearing from you!
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