Marks & Spencer
Store Manager - York Area
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Store Manager - York Area
Store Manager – Own the Operation, Shape the Future
As a Store Manager, you’ll lead with confidence, drive high-performance teams, and set the benchmark in a dynamic retail environment.
You’ll lead from the front—delivering against commercial targets, fostering a culture where customers love to shop and teams take pride in their surroundings. This is a role for resilient, commercial leaders who thrive on accountability, ambition, and impact—spanning standards, service, profit, and people.
Key Responsibilities
- Lead the retail plan – Oversee all facets of store performance (commercial, operational, visual, and people) to achieve P&L targets.
- Set strategy and direction – Ensure every colleague understands their role and is held accountable for results.
- Drive change – Steer transformation initiatives with clarity, urgency, and pace.
- Build a high-performance culture – Coach managers, develop talent, and create a welcoming, inclusive store environment.
- Leverage data and insights – Make fast, confident decisions that boost profitability, service, and efficiency.
- Drive digital and omnichannel adoption – Enable teams to sell seamlessly across all platforms.
- Represent your store – Advocate for your team, articulate challenges, and enact improvements with accountability.
- Create an exceptional customer experience – Maintain high standards, inspirational visual merchandising, and agile teams.
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What It Takes
- Proven leadership in large retail teams—fast-paced, result-driven with a sharp focus on delivery.
- Full commercial awareness – Equally confident in visual merchandising, operations, and people strategy.
- Unwavering communication – Direct but inclusive, balancing clarity with tact when making hard decisions.
- Resilience and discipline – Master balance between big-picture planning and meticulous execution.
- Data-driven decision-making – Skilled in digital tools, analytics, and coaching teams to adopt better decision-making.
- Collaborative mindset – Builds partnerships across teams and regions to accelerate transformation.
Why It Matters for You
This isn’t just a job—it’s an opportunity to bring the magic of M&S to customers every day. At marks & spencer, we’re a forward-thinking business that values integrity, exceptional quality, and customer-focussed service.
Our benefits help you thrive, inside and outside of work:
- 20% colleague discount on all M&S products and many third-party brands—applies to you and your household.
- Competitive holidays with options to buy extra days.
- Discretionary bonuses tied to personal and business performance goals.
- Generous DC pension scheme and life assurance.
- Induction and learning tailored to support your development.
- Exclusive perks via M&S Choices to enhance financial and personal wellbeing.
- Industry-leading family policies—support for parental, adoption, and neonatal needs.
- Lasting wellbeing support, including 24/7 Virtual GP and PAM Assist services.
- A paid charity volunteer day to give back to causes near to your heart.
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Join an Inclusive Future
Marks & Spencer is more than retail—we’re leading the industry into a more conscious, innovative future. We commit to:
- Building diverse, representative teams where everyone can bring their whole self to work.
- Supporting collaboration so each individual—and the organisation—can excel together.
If you’d benefit from any adjustments during recruitment, please disclose this; we’ll accommodate you to ensure a fair process.
Lead with purpose. Own the outcomes. Raise the standards.
This is your store. And your chance to shape M&S’s future.
Are you ready? Take Your Marks today. #LI-EC
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