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Store & Operations Manager
Store and Operations Manager
Job Type: Full Time (40h/wk), Permanent Role Location: G-SHOCK London, Carnaby Street, W1F 9QF (Fully on-site)
- Reports to: Divisional Manager - Timepiece
- Direct Reports: 1x Assistant Store Manager
- Direct Reports: 4x G-SHOCK London Staff
About the Company
Casio is a leading multinational electronics company which prides itself on launching innovative designs and leading technologies to both consumer and B2B sectors. Our vision is to see our brands inspire users across generations.
Our G-SHOCK brand was born from a dream of "creating a watch that never breaks". Casio engineer Kikuo Ibe designed a watch that would resist centrifugal and impact forces as well as high water pressure. Since then, G-SHOCK has become a byword for independence and pushing the limits.
About the Role
How you will fit in the company...
As the Store & Operations Manager, you will play a critical role in shaping the success of the G-SHOCK London flagship store. This position combines:
- Store leadership
- Key operational responsibilities
Core Objectives:
- Drive sales
- Meet profitability targets
- Ensure exceptional consumer experience
You'll be at the forefront of our brand’s culture, ensuring the store remains a key destination for our London community and consumers.
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Key Responsibilities
Responsibilities include:
- Strong leadership: Responsible for managing retail operations
- Product management: Collaborate with Marketing and Planning teams to:
- Oversee product inventory
- Manage pricing
- Execute promotional efforts
- Alignment with trends: Ensure store offerings reflect current market trends
- Cross-functional collaboration: Work with retail and marketing teams on initiatives
- Store visibility: Act as a bridge between store and head office teams
- Leadership development: Inspire teams to exceed KPIs
- Proactive presence: Drive high-performance culture with passion
Requirements
Key Responsibilities
ESSENTIAL:
-
Flexibility:
- Ready to work retail hours (evenings and weekends)
- Ability to oversee monthly team rota
-
Experience:
- 4+ years in retail management
- Experience preferable in fashion or lifestyle industry
- Solid understanding of:
- Store operations
- Team leadership
-
People Management:
- Exceptional skills to:
- Motivate
- Inspire
- Develop high-performing teams
- Exceptional skills to:
-
Communication:
- Strong internal and external communication skills
- Beneficial: Solid network within timepiece, fashion, or creative culture
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-
Time Management:
- Ability to:
- Prioritise tasks effectively
- Balance competing demands
- Ability to:
-
Solution-Oriented:
- Proactive mindset
- Passion for:
- Outstanding customer service
- Leading by example
-
Brand Alignment:
- Passion for the G-SHOCK brand
- Desire to drive growth through:
- Operational excellence
- Community engagement
DESIRABLE:
-
Multilingual ability:
- Fluency in English
- Bonus: Proficiency in an additional language
-
Product Engagement:
- No prior product knowledge required, but an eagerness to engage and learn
Benefits
- 33 days annual leave (inclusive of Bank Holidays)
- Competitive salary with Commission Scheme
- Fantastic Healthcare Benefits (available from day one):
- Private medical insurance via BUPA
- Permanent Health Insurance
- Medicash Health Plan
- Paid birthday day off
- Excellent non-contributory Pension Scheme (up to 14%)
- Annual watch allowance for store staff
- Employee Discount (up to 50%)
- Anytime access to:
- Retail discounts at 200+ retailers (Reward Gateway)
- Personal development and training courses via LinkedIn Learning
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