Aroma Zone UK & Ireland
Store Supervisor
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Store Supervisor
Store Supervisor - London Westfield White City
About the Role
We are looking for a full-time Store Supervisor to join our team in our inaugural London boutique at Westfield White City.
The Store Supervisor / Key Holder plays a critical role in the day-to-day leadership of the Aroma-Zone store. Acting as a role model on the shop floor, they:
- Support the Store Manager in delivering an exceptional customer experience
- Drive commercial performance
- Ensure operational excellence
This role carries responsibility for opening and closing the store while supporting the team during trading hours.
You will role-model Aroma-Zone’s Self-CARE values, fostering:
- A warm, empowering and humble workplace culture
- A service-led environment where every customer feels valued
- A supportive atmosphere for all team members grounded in:
- Care
- Transparency
- Learning
- Wellbeing
As a frontline leader, you will build a positive, inclusive environment rooted in care.
Key Areas of Responsibility
Customer Experience & Brand Ambassadorship
- Deliver outstanding, warm and educational customer service
- Act as a trusted Aroma-Zone brand ambassador by:
- Expertly explaining ingredients, routines and benefits
- Supporting the team in offering personalised advice
- Building trust with customers through knowledge
Team Support & Leadership
- Assist the Store Manager in:
- Motivating, coaching, and developing team members
- Lead shifts with:
- Confidence
- Pacing and energy that elevates the shop floor experience
- Onboard new team members, with a focus on product knowledge and customer routines
- Serve as the first point of contact for new team members, addressing issues with:
- Professionalism
- Compassion
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Commercial Performance
- Contribute to store KPIs, including:
- Sales
- Average Transaction Value (ATV)
- Unit Per Transaction (UPT)
- Customer Relationship Management (CRM)
- Promote sales of:
- Hero products
- Seasonal launches
- Routine bundles
- Identify performance-improvement opportunities and share insights with the Store Manager
- Support in-store events, workshops, and brand activations
Operations & Key Holder Responsibilities
- Open and close the store strictly following company procedures
- Ensure compliance with:
- Cash handling
- Till operations
- End-of-day processes
- Oversee stock management, including:
- Deliveries
- Replenishment
- Stock accuracy
- Maintain:
- Health & safety standards
- Security protocols
- Operational excellence
Communication & Collaboration
- Facilitate clear communication between:
- Store team
- Management
- Cascade messages to the team, including:
- Promotions
- New product launches
- Brand updates
- Provide regular feedback on:
- Customer insights
- Product feedback
- Team needs
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Core Strengths Sought
- Previous retail experience in a supervisory or senior sales role—preferably in beauty, wellness, or premium retail
- Strong operational and organisational skills
- Thrives in a structured, well-run environment
- Confident in:
- Cash handling
- Stock control
- Health & safety protocols
- Ability to lead by example and:
- Motivate a diverse team
- Hold a commercial mindset, understanding:
- How operations impact sales and service
- Exhibits strong problem-solving skills and remains:
- Calm under pressure
- Proficient in Excel
- Service mindset and outstanding:
- Communication skills
- Dedication to customer satisfaction
- Demonstrates:
- Flexibility
- Adaptability to meet evolving store needs
Benefits
- 30% discount on Aroma-Zone products
- Complimentary products every month
- Discretionary:
- Bonus scheme
- Commission opportunities
- Access to a company pension scheme
Why Join Aroma-Zone?
This is a unique chance to contribute to the UK launch of one of France’s fastest-growing beauty and wellness brands. Join a company driven by purpose and championing transparency, authenticity, and education, with a mission to empower customers to take control of their wellbeing.
We value diversity and strive to create an inclusive environment where everyone can thrive. At Aroma-Zone, our collective strength lies in diverse perspectives.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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