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Store Supervisor
JOIN A BRAND REDEFINING NATURAL WELLBEING
Caring for people and the living world is at the heart of everything we do. At Aroma-Zone, we believe natural wellbeing should be accessible, effective and grounded in transparency and scientific expertise.
By joining us, you become part of a team driven by curiosity, knowledge-sharing and a positive impact.
About The Role
We are looking for a full-time Store Supervisor to join our team in our first London boutique in Westfield White City.
The Store Supervisor / Key Holder plays a critical role in the day to day leadership of the Aroma-Zone store. Acting as a role model on the shop floor, they support the Store Manager in delivering an exceptional customer experience, driving commercial performance, and ensuring operational excellence.
This role carries responsibility for opening and closing the store and supporting the team during trading hours.
You role model Aroma-Zone's Self-CARE values every day creating a warm, empowering, humble and service led culture where every customer feels seen and every team member feels supported. As a frontline leader, you help build a positive, inclusive environment rooted in care, transparency, learning and wellbeing.
🌿✨ Your Day-to-day Responsibilities
Customer Experience & Brand Ambassadorship
- Deliver an outstanding, warm and educational customer experience at all times
- Act as a true Aroma-Zone brand ambassador, confidently explaining ingredients, routine and benefits
- Support the team in offering personalised advice and building trust with customers
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Team Support & Leadership
- Support the Store Manager in motivating, coaching and developing the store team
- Lead shifts with confidence, setting the pace and energy of the shop floor
- Support onboarding and training of new team members, particularly on product knowledge and routines
- Act as a first point of contact for the new team during shifts, resolving issues with professionalism and care
Commercial Performance
- Support the achievement of store KPIs including sales, ATV, UPT, CRM and conversion
- Actively encourage selling of routines, hero products and seasonal launches
- Identify opportunities to improve performance and feedback insights to the Store Manager
- Support in-store events, workshops and brand activations
Operations & Key Holder Responsibilities
- Open and close the store in line with company procedures
- Ensure cash handling, till operations and end of day processes are followed accurately
- Support stock management including deliveries, replenishment and stock accuracy
- Ensure health & safety, security and operational standards are maintained at all times
Communication & Collaboration
- Ensure clear communication between store team and management
- Cascade key messages, promotions and new product information to the team
- Provide regular feedback on customer insights, product feedback and team needs
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🌱👉 What We Are Looking For
- Previous retail experience in a supervisory or senior sales role, ideally within beauty, wellness, or premium retail
- Confidence in cash handling, stock control and health & safety practices
- Ability to lead by example and motivate a diverse team
- A commercial mindset - you understand how operations impact sales and service
- Service-minded with excellent communication skills
- Customer focused and satisfaction driven in every interaction
- Flexible and adaptable, always ready to meet evolving store needs
Benefits
- 30% Discount on Aroma-Zone products
- Complimentary products every month
- Birthday Day Off
- Discretionary bonus & commission schemes
- Company Pension scheme
✨ WHY JOIN AROMA-ZONE
We aim to create a workplace where people feel respected, supported and able to grow.
Learning and collaboration are part of everyday life, and we encourage everyone to develop their skills over time.
This is a rare opportunity to play a key role in the UK launch of one of France's fastest-growing beauty and wellness brands. Join a purpose-led company that champions transparency, authenticity and education, and empowers customers to take control of their wellbeing.
Ready to grow with us?
If this sounds like you, we would be pleased to hear from you.
INCLUSION
At Aroma-Zone, we believe diverse perspectives make us stronger and are committed to fostering an inclusive environment where everyone can thrive.
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Jessica, London
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