Fred Perry Ltd
Store Supervisor
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About Us
Triple Wimbledon champion Fred Perry founded the brand in 1952. Since then, the company has grown into a global community of over 370 employees, each inspired by the Laurel Wreath and its legacy of style and innovation. We collaborate across disciplines to develop and support world-class products and retail service, delivering an inclusive and creative customer experience.
As a Store Supervisor
You will play a central role in maintaining retail excellence and leading a small team to deliver exceptional customer service. You will support store operations, visual presentation and colleague development while acting as an ambassador for the Fred Perry brand. This role offers the opportunity to build supervisory experience within a supportive and ambitious retail environment.
Key Responsibilities
- Lead by example to deliver outstanding customer service, greeting customers promptly and ensuring a warm, inclusive in-store experience.
- Supervise daily store operations, including opening and closing procedures, cash handling, and adherence to company policies and security protocols.
- Coach, develop and schedule sales colleagues to ensure the team meets service and sales objectives while maintaining a positive working atmosphere.
- Drive visual merchandising standards on the shop floor, ensuring stock is well presented, replenished and compliant with seasonal directives.
- Support stockroom management and stock control processes, including receiving deliveries, processing returns and participating in stock counts.
- Monitor and maintain health and safety standards, contributing to loss prevention and safe working practices for colleagues and customers.
- Provide insightful customer feedback to store management and wider teams (buyers, visual merchandisers) to influence product and service decisions.
- Handle customer enquiries and complaints professionally, using the returns policy and company procedures to restore satisfaction and build loyalty.
- Promote a collaborative team culture, encouraging continuous learning about products, brand heritage and retail best practice.
- Report performance metrics and assist the store manager with basic administrative tasks as required.
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Essential Skills and Experience
- Proven retail experience with responsibility for supporting or supervising a team in a busy store environment.
- Excellent communication and interpersonal skills with the ability to motivate colleagues and build customer relationships.
- Organised, reliable and able to manage competing priorities under pressure.
- Strong problem solving and decision making, particularly when handling customer issues or operational challenges.
- Good numeracy and experience with till systems, cash handling and basic reporting.
- Enthusiastic about the Fred Perry brand, with a willingness to learn and develop product and merchandising knowledge.
- Flexible availability including weekends and bank holidays as required by retail trading patterns.
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Commitment to Diversity and Equal Opportunity
We welcome applications from people of all backgrounds and are committed to creating an inclusive and respectful workplace. All CVs submitted will have personal information anonymised to ensure unbiased consideration.
If you share our passion for retail, customer service and team leadership, and want to develop your career with Fred Perry, we would love to hear from you. Apply now to join us as a Store Supervisor.
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