Betsi Cadwaladr University Health Board
Straight To Test Co-Ordinator
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Job Overview
The Straight to Test Clerk role ensures the delivery of an effective and efficient administrative and clerical service to the Colorectal team.
The postholder will work closely with the Straight to Test nurse practitioner alongside other administrative and clinical colleagues.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The Straight to Test Clerk will serve as the primary point of contact for the Straight to Test referrals pathway.
This role requires close coordination with a wide range of colleagues and stakeholders, including Department Managers, Consultants, clinical and administrative staff, GP practices, patients, visitors, health records teams, clinic receptionists, ward clerks, nursing staff, and outpatient management teams.
The STT Clerk is responsible for sending letters and EIDO consent information to patients selected for telephone clinic appointments. The STT clerk will efficiently process outcomes, and arrange any required diagnostics or follow-up clinic appointments.
The Straight to Test spreadsheet will be kept accurate and up to date with regular monitoring of patient status ensuring all correspondence is issued on time and that patients are removed from outpatient waiting lists when appropriate, in line with local policies, procedures, and Welsh Assembly guidelines.
The role includes maintaining accurate, up-to-date information on the WPAS system, ensuring data quality and making pathway adjustments in accordance with policy.
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Additional responsibilities include managing clinic cancellations in accordance with PABC policies and procedures, escalating any issues to the Surgical Management Team. The STT Clerk communicates regularly with patients, healthcare professionals, external agencies, and BCUHB staff regarding appointment queries and clinic availability.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- NVQ Business Administration L3 or equivalent experience
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word)
- IT related qualification CLAIT plus /ECDL or equivalent
Desirable criteria
- AMSPAR – City & Guilds L3
- NVQ Customer Service L3
Experience
Essential criteria
- Knowledge of a range of administrative processes
- Experience of working in a busy office environment
- Experience of typing
Desirable criteria
- Experience of working within the NHS
Skills
Essential criteria
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing
- Proficient in use of Microsoft office applications
- Experienced in planning organising and prioritise own workload
- Flexible and adaptable to changing service demands
- Excellent organisational skills
Knowledge
Essential Criteria
- Evidence of Continual Personal development
- Ability to deal with sensitive information
Desirable criteria
- Knowledge of NHS systems
- Knowledge of Referral To Treatment
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